Shop management software for data recovery businesses
BenchKey was built inside MDRepairs, a data recovery business. Drive details, evaluation notes and customer approval share a ticket, with parts and payment tracked alongside the work through pickup or return shipping.
Evaluation needs its own place in the queue
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Failed drives arriving without details
A parcel contains the drive, but the reported failure is buried in an email. Staff have to match the customer's description to the device before evaluation can begin.
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Quotes without an explicit decision
Evaluation establishes the proposed recovery work and price. If approval remains in a phone conversation, the technician cannot confirm the customer's decision against the estimate before proceeding.
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Quiet periods prompt repeat calls
The drive holds files the customer needs, and evaluation is still in progress. Without a visible status, the customer has to ask the shop where the job stands.
Recovery work documented before it begins
Evaluation, approval and billing share the repair record while the bench handles recovery.
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Price the proposed recovery work
The estimate covers proposed labor and any parts. Send it for customer review, then confirm the recorded signature and approval before beginning the agreed work.
Estimates and approvals -
Repair progress online
Customers can follow repair progress on their private timeline. The private link also gives the customer access to their estimate and invoice.
Customer status page -
Evaluation status in the queue
Recovery stages can be set to fit your work, with evaluation notes saved in the ticket. Internal observations remain available to staff, who select which updates customers can see.
Repair tickets -
Payment review before device return
Create the invoice on the recovery ticket and apply eligible previous payments. With online payments connected, customers can pay through their private link before pickup or return shipping.
Invoices and payments -
Drive details before shipping
On Business, configure intake questions for the device and reported failure. The submitted form creates a ticket before arrival, with inbound and return tracking kept beside the job.
Mail-in repairs Mail-in repairs guide
Recovery evaluations and customer decisions
Was BenchKey built inside a data recovery business?
BenchKey was built inside MDRepairs, a working data recovery business. Its tickets hold evaluation notes, proposed work, customer approval and billing together as the job progresses.
What do I record during evaluation before asking for recovery approval?
An evaluation status and ticket notes capture your findings before the recovery estimate is prepared. Send the proposed work and price to the customer and consult their recorded approval before proceeding. Changed scope or price requires another approval request.
Can I ask different intake questions for different failures?
On Business, mail-in forms support custom questions and conditional sections. Answers determine which follow-up questions appear about the device and reported failure. Submission creates the ticket before the drive reaches the shop.
How do remote customers approve work and pay online?
Private repair links let customers review and sign estimates without creating an account. With online payments connected, they can pay the invoice there too. Staff can consult saved approval and payment in the recovery ticket.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey