Instrument repair software for technicians and luthiers
At drop-off, record the instrument, case and repair deadline. Its estimate, parts and customer approval remain available with the job for the counter to confirm the work and payment before pickup.
Full instrument racks need a reliable queue
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Recital deadlines get buried
School repairs arrive while instruments are already waiting for recitals. When promised dates live in separate notes, the bench cannot easily see which job needs attention next.
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Repads waiting on a phone call
The technician has assessed the instrument, but the parent or school still needs to approve the price. A verbal message leaves staff chasing the person who can authorize the work.
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Similar cases lose their identity
A rack of student instruments can look much the same at pickup. If cases have no ticket reference, staff have to reconstruct which instrument belongs to which repair.
Instrument records with the deadline in view
At the bench, staff can find the instrument's details, the person approving the bill and the promised date.
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Instrument and case details
Intake identifies the instrument and reported problem. Custom case and player questions add the details your counter needs in the repair record.
Check-in and kiosk -
Match the case to its ticket
On Pro and Business, print a label with the customer and ticket details for the instrument's case. Reprint it from the ticket if the original needs replacing.
Label printing -
Repad estimates for approval
Proposed parts and labor form the estimate in the instrument's ticket. Send it to the customer contact and consult their recorded approval before starting the repair.
Estimates and approvals -
Promised completion date in the repair record
Place each instrument repair in a queue and set its due date. Update the status and bench notes as work progresses so the queue reflects the jobs still waiting.
Repair tickets -
Notify the family when work finishes
Configure a pickup message for the instrument's ready status. Automatic texts require Pro or Business and a connected texting service, with permission to contact the customer.
Status automations
Instrument intake, deadlines and family updates
How do student details relate to a school or parent contact?
The person or school approving the bill goes in the customer record. Custom intake questions capture the player and instrument, with the deadline saved in the ticket. Send the estimate to that customer contact.
Does BenchKey suit a solo luthier?
Standard is for a solo owner and includes repair tickets, estimates, invoices, inventory and the customer status page. Pro adds connected label printing, online booking and automatic texting through the shop's connected service.
Can a family check progress and pay before pickup?
Families can view the instrument's repair status and estimate through a private link. With online payments connected, they can pay the invoice there too. Staff confirm the saved payment in the ticket before the instrument leaves.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey