Computer repair shop software for the counter and bench
Before a laptop reaches the bench, record the machine, charger and reported fault. At pickup, the counter has its diagnosis notes, parts, estimate approval and payment available in the repair record.
Details a laptop job depends on
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Intake details left on paper
A laptop reaches the bench without its access code or a note about the charger. Before diagnosis can begin, the technician has to ask the counter.
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Diagnosis held up by approval
You have priced the repair, but the customer's answer is still in a voicemail thread. The machine occupies bench space while staff try to confirm the work.
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Update calls without the repair record
A customer calls about their computer while the technician is busy. Without the diagnosis and current status together, the counter has to interrupt the bench for an answer.
Complete repair records for each machine
The customer's description sits beside the technician's findings and the work the customer approves.
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Access details and accessories
Device and access-code fields, plus custom questions about the charger and reported fault, create an intake record the bench can find in the ticket.
Check-in and kiosk Check-in and kiosk guide -
Written agreement on the repair
List parts and labor in the estimate and send the customer's approval link. Their signature and decision remain with the repair for staff to review.
Estimates and approvals -
Diagnosis with the machine
Diagnostic notes and photos go in the laptop's ticket, along with its queue and due date. Update the status as evaluation and repair progress.
Repair tickets -
Balance review at pickup
Convert the approved estimate into an invoice within the ticket. Apply any eligible recorded payment, then collect the balance when the customer returns for the machine.
Invoices and payments -
Catalog parts on the computer repair
Select the replacement part from your catalog and attach it to the computer's ticket. Its quantity and price are available in the invoice for review before billing.
Inventory and parts
Computer repair records and customer approval
Where do I record a password and whether a charger came in?
Intake has a device access-code field, and custom questions can record whether the customer left a charger. Required answers capture details technicians need, with the customer's fault description saved in the ticket.
Where can customers check progress without calling?
Eligible tickets have a private status link where customers follow progress and review estimates without an account. Walk-in access depends on the shop's portal setting. Staff choose how internal statuses appear on the timeline.
Can I apply a deposit before collecting the pickup balance?
A separately recorded deposit can be applied to the invoice for its eligible available amount. The remaining balance appears in the repair ticket for the counter to confirm before taking payment.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey