Computer repair software for shops that live on the bench
Laptops stack up fast. BenchKey keeps every machine on a ticket with a status, a quote waiting on approval, and a customer who can see all of it without picking up the phone.
The problems this trade knows too well
The "where’s my laptop?" call
Every machine on the bench is someone’s whole life, work, photos, taxes. When they can’t see progress, they call. When they call, the bench stops.
Quotes stuck in voicemail
A diagnosis is worthless until the customer approves the price. Phone-tag approval adds days to every repair and kills your throughput.
Intake details that go missing
Login passwords, chargers, the exact complaint, if intake lives on a paper form, the bench works blind and the counter answers wrong.
How BenchKey fits
Tickets & queue
A queue built around diagnose → quote → repair
Statuses match your real flow, and automations send the right message at each step, including the "your quote is ready" email the moment you finish the diagnosis.
Customer portal
Customers watch the repair, not their phone
The portal shows received → diagnosed → approved → in repair → ready. The update calls stop because the answer is already in their pocket.
Estimates
Approvals in writing, before parts are ordered
Line-item quotes go to the portal; the customer taps approve; the decision lands timestamped on the ticket. No more "I never agreed to that."
Check-in & kiosk
Intake that captures what the bench needs
Custom check-in fields catch the password, the charger, and the complaint in the customer’s own words, so the tech starts with answers, not guesses.
FAQ
Computer & laptop repair questions
Can BenchKey handle both walk-in and mail-in computer repair?
Yes, walk-ins come through check-in, mail-ins through a public intake form, and both land in the same queue with the same portal experience.
Can customers approve a quote without calling?
Yes. Estimates go to the customer portal where they approve or decline from their phone, with the decision recorded on the ticket.
We already use spreadsheets. Can we bring our history?
Yes, the CSV importer brings customers, tickets, and invoices over with their relationships intact, and every import can be rolled back.
Put your computer repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing