Fields you can change
Custom questions can be added, reordered or marked as required. The form builder also lets you remove questions you do not need.
Create a repair ticket while the customer checks in
Staff record the customer's details and repair request, then create the ticket in the right queue. The customer reviews the agreement on the kiosk and signs for that ticket. Staff can also record device condition on the ticket.
Watch it work 0:55Included in StandardProBusiness
Check-in and kiosk guideCheck-in creates the repair ticket
- 1
Find the customer
A new ticket starts with a customer search by phone or email. Select an existing record or create a contact for a new customer.
- 2
Capture the repair request
Device details, category and requested service tell the bench what arrived and why. Enter those details with the customer's repair request.
- 3
Review and create the ticket
Before submitting intake, confirm the details and choose a queue. The new repair ticket appears there with the customer and device attached.
See it in the app
Intake fields for the details you need
Adapt the form to your counter, with information for each device saved in the drop-off record.
Labels with connected printing
On Pro and Business, staff can print a device label from the ticket after check-in and send it to the configured label printer.
- Several devices in a drop-off
- Several devices can be entered together. Each has its own identifiers, access code and price estimate within the same intake record.
- Prior device history
- When BenchKey recognizes a returning device, its earlier history is available during intake for staff to review before the next repair.
Staff intake followed by customer review and signature
Set the words on your kiosk
Choose the waiting message, agreement heading and thank-you text in kiosk settings. Add the service agreement points customers read before signing.
Agreement review and signature
After staff create the ticket, the kiosk shows its agreement. The customer reads it and signs with a finger, and the signed agreement is saved with that repair ticket.
Counter intake and kiosk setup
Check-in and the signature kiosk are included in Standard, Pro and Business.
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Do I need to buy special kiosk hardware?
The kiosk runs in a browser on a tablet or spare laptop. Staff create the intake ticket first. On the customer-facing screen, the customer reviews the agreement and recorded condition, then signs for that ticket.
Will returning customers get a duplicate record?
BenchKey matches customers by phone and email during intake. Selecting an existing match links the new ticket to that customer's prior history. For a new customer, create a contact.
How do I ask for chargers and device access codes at intake?
Intake supports an access code for each device. Questions about chargers or other accessories can be added in the form builder, where you set their order and decide which answers are required.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey