Walk-ins become tickets in under a minute
Design the check-in form like a form builder you actually own, your fields, your device questions, your order. Customers fill it at the counter or on a kiosk tablet, and a complete ticket lands in the queue.
Recorded from the real kiosk: the customer reads the service terms and signs on screen, captured to the ticket.
1/2 · Drag-and-drop builder: your fields, your order
Your intake form, not ours
A drag-and-drop builder controls exactly what gets asked: contact info, device details, the problem in the customer’s words, and any custom questions your shop needs. Add optional fields from a preset menu, mark what’s required, and reorder until intake matches how your counter actually works.
Kiosk mode for the counter
Put the form on a tablet facing the customer and let them type their own contact info, no more misspelled email addresses read out loud. The ticket is created with the customer attached (deduped by phone and email), and the device label prints before they’ve put their wallet away.
FAQ
Check-in & kiosk questions
Do I need special hardware for the kiosk?
No, kiosk mode runs in a browser on any tablet or spare laptop. An iPad on a stand works great.
Can I change what the check-in form asks?
Yes, completely. The form builder lets you add, remove, require, and reorder fields, including custom device questions.
Does check-in create duplicate customers?
No. BenchKey matches by phone and email, so a returning customer’s history attaches to the same record.
Works with
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Appointments
Online booking that turns into tickets, customers pick a slot, you start the day with a schedule.
Label & receipt printing
Device labels and receipts print automatically at intake, via PrintNode, with the printers you already own.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing