Walk-ins become tickets in under a minute
Search a returning customer, take in one device or several, capture every identifier and estimate, choose the store and queue, and hand the bench a complete ticket. The same configurable intake can run on a customer-facing kiosk.
Recorded from the current real app: Asuka Langley returns with two devices, complete intake details, a queue assignment, and one finished ticket.
1/2 · The current walk-in flow: returning history and every visible intake detail filled
The current walk-in flow keeps the counter moving
Search once to find a returning customer or create a new one, then capture the device, repair category, service request, IMEI, serial, passcode, price estimate, queue, notes, referral source, and destination store without leaving the intake. A successful submit creates the real queue ticket immediately.
One customer, more than one device
Add every device in the same drop-off instead of creating duplicate customers or repeating intake. Each asset keeps its own category, issue, identifiers, access code, and estimate while the customer, assignment, store, and internal notes stay together.
Returning history appears while you type
BenchKey matches the customer by phone and email and recognizes devices seen before. Staff can open prior history from intake, avoid duplicate records, and understand the repair context before anything reaches the bench.
Your form asks what your bench needs
A drag-and-drop builder controls the questions, order, and required fields. Add the device questions your team actually uses, remove the ones it does not, and keep staff-led intake consistent across every shift.
Kiosk mode for the counter
Put the form on a tablet facing the customer and let them type their own contact info, no more misspelled email addresses read out loud. The ticket is created with the customer attached (deduped by phone and email), and the device label prints before they’ve put their wallet away.
FAQ
Check-in & kiosk questions
Do I need special hardware for the kiosk?
No, kiosk mode runs in a browser on any tablet or spare laptop. An iPad on a stand works great.
Can I change what the check-in form asks?
Yes, completely. The form builder lets you add, remove, require, and reorder fields, including custom device questions.
Does check-in create duplicate customers?
No. BenchKey matches by phone and email, so a returning customer’s history attaches to the same record.
Can one customer check in several devices together?
Yes. Add as many assets as the drop-off needs; each keeps its own repair details, identifiers, access code, and estimate inside one intake.
Works with
Condition checklists & photo evidence
Record OK, damaged, or N/A per device, add notes and photos, and keep the intake evidence on the ticket.
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Appointments
Online booking that turns into tickets, customers pick a slot, you start the day with a schedule.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing