Check-in & kiosk

Check-in is how a walk-in becomes a ticket. You design the form once; every intake after that is fast, complete, and consistent.

Recorded from the real kiosk: the customer signs the service terms on screen.

The form builder

The check-in builder works like a form builder you own, add, remove, require, and reorder fields:

• Contact fields, name, phone, email (used for customer matching/dedupe)
• Device fields, what’s being dropped off, serial/identifiers
• The problem, in the customer’s own words
• Custom questions, passwords, chargers included, fuel state, “where did you hear about us”, whatever your counter needs
• Optional-field menu, preset fields you can re-add later if you remove them

Changes go live immediately.

Kiosk mode

Run the same form full-screen on a customer-facing tablet, an iPad on a stand works great, but anything with a browser does. Customers type their own contact info (goodbye, misheard email addresses), and staff can review before the ticket is created.

What happens on submit

1. The customer record is found (matched by phone/email) or created
2. The ticket is created in your queue with everything from the form
3. The device label prints automatically, if printing is connected
4. Intake messaging fires, including the portal link

Tips

• Keep the form as short as honesty allows; every extra required field slows the rush.
• Use a custom field for anything you repeatedly forget to ask, that’s the form’s job now.
• Test the flow yourself monthly: walk in as a customer would, and feel where it drags.