Team & roles
Adding staff
Section titled “Adding staff”
Invite team members from settings; each gets their own login. Shared logins are how accountability dies, give everyone their own account.
- Admins see everything: settings, money, reports, all tickets, integrations.
- Techs see the work: the queue, their tickets, customer conversations, without settings, pricing controls, or reports.
Role-gating means a busy counter doesn’t depend on everyone being careful, the doors that should be locked are locked.
The time clock
Section titled “The time clock”Staff clock in and out inside BenchKey, no separate app:
- Shift history per employee, visible to admins
- Open-shift correction, admins can close a shift someone forgot to end (everyone forgets eventually)
- Who’s in right now, current status at a glance
Multi-location notes
Section titled “Multi-location notes”On multi-location accounts, staff accounts are account-wide and roles control what they see. Locations share the customer base while keeping their own queues, see the multi-location feature page for the model.