The repair shop OS
Run every repair from check‑in to cashed out
Tickets, live customer updates, estimates, invoices, payments, and the website widget that books the work, one system, built on a working bench, not in a boardroom.
Beta in ~3 weeks · First 50 shops lock founders pricing for life · Watch the one-minute tour →
The live queue. Every repair, status, and promise in one place. Click around, it is all the real app.
Born on a bench
BenchKey is built inside MDRepairs, a working data recovery company. It runs a real counter every single day.
Shipped because needed
Features ship when our own counter hits a real problem, not because a roadmap slide needed a box checked.
Proven before it ships
New features run at MDRepairs before they run anywhere else. If something doesn’t survive our front counter, it gets fixed before it reaches yours.
Everything the counter needs
One system for the whole shop
Stop stitching together a ticket app, a form builder, a text service, and a spreadsheet. BenchKey covers the job from the moment a customer finds you to the moment the receipt sends itself.
01
AI assistant
Tell the AI what you want in plain English and it configures supported automations, templates, and shop settings for you.
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02
Tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
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03
Customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
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04
Invoices & payments
Invoices, card payments, deposits, financing, and automatic receipts, at the counter, by link, or in the portal.
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05
Automations
Move a ticket and its configured email, text, and portal update run automatically; successful payment triggers the receipt.
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06
Mail-in repairs
Run a real mail-in program: public intake form, arrival updates, follow-up sequences, and a portal built for remote customers.
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07
Lead capture
A lead widget for your website, a pipeline to work them, and follow-ups that fire automatically while the customer is still shopping.
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08
Email & SMS
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
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09
Memberships
Device-care plans with a price, a billing cycle, and a card on file. Turn one-time fixes into customers who come back monthly. (Beta)
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10
Buy / Sell
Buy used devices at the counter, track what you put into them, and resell at a real margin. A buy → refurb → sell pipeline with the profit math built in. (Beta, Pro)
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11
Assets
Every device your shop has ever touched gets its own page — searchable by serial, IMEI, or asset tag, with the full repair history attached. (Business)
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12
Price calculator
Turn real part cost, markup, and labor into a consistent customer price—then send the final quote without exposing your margin.
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13
Shipping
Buy labels from the ticket, track every package on one board, and keep the customer and repair attached from label created through delivery.
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14
Multi-store
Run every store in one account: local queues, registers, stock, booking, roles, and a scoreboard for the whole operation.
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15
Franchise
A separate brand console for network performance, operating standards, royalties, warranties, and new-store rollout.
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16
Offline POS
The internet dies, the line doesn’t. Cash sales record locally and sync back exactly once when you’re back online. (Beta)
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17
Campaigns
Email campaigns built consent-first: segment your real customers, see true reach, draft with live preview. Sending arrives with the beta. (Beta)
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18
Integrations
QuickBooks, Xero, Stripe, Square, PayPal, Quo, RingCentral, Affirm, Twilio, PrintNode, Dymo, Shippo, MobileSentrix, connected in clicks. More parts suppliers on the way.
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A queue for every tech
Every tech runs their own queue.
Assign work to any technician, manually or through your automations, and each one gets a queue that's theirs. Every status is a column, so they drag a card to move a repair along and keep their whole bench in view, organized however they work best.
Driven by AI
Software you can just talk to
BenchKey's AI assistant is on every screen, and it does the work, not just the chat. Tell it "text customers when their repair is ready and follow up with a review request" and it builds the automations, writes the messages in your shop's voice, and lists every change it made so you can check it and undo anything.
- → Configures statuses, automations, and templates from plain English
- → Answers "how do I" questions about your own setup
- → Summarizes tickets and drafts customer replies on the bench
The whole loop, hands off
From first click to five stars
Watch a repair move through BenchKey. Every message along the way sends itself, the instant reply, the quote, the receipt, the review ask. You fix the device; the system runs the conversation.
Lead captured
Website widget
Ticket created
One click convert
Estimate approved
From their phone
Invoice paid
Card, link, or Affirm
5-star review
Asked automatically
Live customer portal
Kill the “any update?” call
Every ticket gets a private link where the customer watches the repair move, received, diagnosed, approved, in repair, ready. They approve estimates and pay invoices on the same page. No app, no account, no phone tag.
- → Timeline updates itself as the ticket moves
- → You choose which notes and photos are visible
- → Estimate approval and payment on the same link
Status tracker on every plan · two-way portal messaging from Pro
Estimates → invoices → paid
Money that moves itself
Estimate from the ticket, get a recorded approval, convert to an invoice, take the card, and the receipt emails itself with the PDF attached. A Square or Stripe reader at the counter, payment links by text, Affirm financing for the big jobs, and your books already match.
- → Approvals timestamped on the ticket
- → Every payment lands on an append-only ledger, corrections are reversing entries, never edits
- → Receipts send automatically from every payment path
- → Deposits collect untaxed, so the finished job gets taxed once
- → Cash-first shop? Invoice and get paid with no processor connected
- → Paid invoices sync to QuickBooks or Xero on their own, idempotent, never double-posted
- → Internet down? Cash sales keep recording and sync back exactly once
- → Reconciliation that checks every Square payment against its ticket and flags mismatches
Lead widget & pipeline
Your website should book repairs
One script tag puts a lead widget on your site. Every “how much to fix this?” becomes a lead in a pipeline with automatic follow-up that stops the moment they reply, and converts to a ticket in one click when they say yes.
- → Works on WordPress, Squarespace, anything
- → Follow-up sequences that stop on reply
- → Lead → ticket with history attached
Built for benches of every kind
Your trade, your workflow
The intake questions, timelines, and statuses adapt to what you fix, from water-damaged phones to clicking hard drives to band-season clarinets.
Computer repair
Diagnose, quote, approve, repair, with customers watching progress instead of calling for it.
Phone repair
Fast walk-ins, parts that bill themselves, and a counter that quotes screen swaps in seconds.
Jewelry repair
High-value pieces, photographed and documented at intake, with customers who trust the process.
Watch repair
Long service intervals, parts on backorder, mail-in movements, managed without a single spreadsheet.
Instrument repair
Band-season rushes, bench queues, and quotes per horn, organized for luthiers and techs.
Small engine
Spring rush, bulky units, and pickup reminders that free up your floor space.
E-bike & scooter
A new trade with new customers, who expect texts, online booking, and a live status link.
Data recovery
High-stakes, high-ticket, mail-in heavy, the workflow BenchKey was literally built on.
Console repair
HDMI ports, board work, and a customer base that found you on YouTube, served end to end.
Camera repair
Precision work on gear people love, documented, quoted, and tracked from intake to return.
Drone repair
Crash assessments, gimbal swaps, and mail-in birds from three states away, tracked end to end.
Audio repair
Amps, turntables, synths, and vintage gear, slow careful work with customers who stay patient when they can see progress.
Power tool repair
Drills, saws, and grinders from contractors who need them back Tuesday, tracked by serial, with the fleet history on the customer.
Switching is a CSV, not a project
Bring your history with you
Export CSVs from RepairShopr, RepairDesk, RepairQ, or your spreadsheets. BenchKey auto-maps the columns, previews before committing, and keeps customers linked to their tickets and invoices. And if anything looks wrong, roll the whole import back and run it again.
How the importer works →- 01 Export CSVs from your old system
- 02 Auto-mapped columns, preview real rows
- 03 Import, relationships intact
- 04 Wrong? Roll it back, run again
What is BenchKey?
BenchKey is all-in-one repair shop software: repair tickets with status automations, a live customer portal, estimates and approvals, invoicing and payments, lead capture, email & SMS, inventory, and more, one system for the whole counter.
What does the AI in BenchKey actually do?
It configures the system from plain English (statuses, automations, templates, review requests), answers questions about your own setup, summarizes long tickets, and drafts customer messages. You describe what you want; it does the clicking.
Who is BenchKey for?
Any shop that takes in items, fixes them, and gets paid, from a single counter to a multi-store or franchise operation: computer and phone repair, data recovery, jewelry and watch repair, instrument, small engine, e-bike and scooter, console, camera, drone, audio, and power tool repair. The workflows come from running a real counter at MDRepairs, a working data recovery company.
Can I switch from RepairShopr, RepairDesk, or spreadsheets?
Yes. Connect RepairShopr or RepairDesk directly with your own credentials and BenchKey pulls the data itself, or import CSVs from anything else. Everything previews before committing, customers stay linked to their tickets and invoices, and every import can roll back.
Do my customers need to download an app?
No. Every ticket gets a private portal link that opens in any browser, customers track their repair, approve estimates, and pay invoices with no account and no app.
How does pricing work?
Flat monthly plans by shop size, $29, $79, and $149, with unlimited tickets on every plan and founders launch pricing that locks the top two plans at $59 and $99 for life. Every plan starts with a free 14-day trial, no credit card, long enough to import your data and run real tickets.
Who builds BenchKey?
BenchKey is built inside MDRepairs, a working data recovery company. Every feature exists because a real counter needed it, and runs there before it ships to you.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing