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Repair shop software for independent shops and franchises

BenchKey brings device details, estimates, customer messages and payments into the same ticket, with each store's own queue and reports across the business.

Join the waitlist Watch the product tour3:34

Beta access is by invitation. The waitlist is open.

The customer receives default texts, approves and signs the estimate online, then pays cash at the counter before staff mark the ticket ready for pickup.

Product demonstrations show the English interface.

BenchKey was built and is used at MDRepairs, the data recovery and repair business run by our founder.

Read our story

A repair's progress through the shop

Watch the counter take in a device, the technician prepare the estimate and the customer approve the work. Each step is recorded in the ticket.

Staff find the customer, create the ticket and record condition checks and photos. The customer then reviews the agreement and recorded condition at the kiosk and signs for that ticket.

  • Returning customers keep their history.
  • Convert bookings and website leads into tickets.
  • Mail-in forms create tickets before the package arrives.
Explore check-in

Device history informs the diagnosis notes and photos you add. Assign a technician, track the job in its queue and build the estimate with the parts and labor it needs.

  • Notes and photos stay on the ticket.
  • Catalog parts carry their saved prices into the estimate.
  • Assign the technician and due date.
Repair ticket tools

An estimate link opens on the customer's phone. They review the work and price, sign and approve. Signature and approval are saved with the estimate in the ticket.

  • No customer account required
  • Customers see the parts, labor and total before signing.
  • Signed approval remains in the repair record.
Estimate and approval tools

Each status can have texts and emails you choose. With a texting service connected, a status change sends the update and advances the customer's status page. Replies return to the ticket.

  • Automatic texts require Pro or Business.
  • Write the messages in your shop's own words.
  • Replies appear beside the repair details.
Explore status automations

Build the invoice in the ticket and collect payment through your own Stripe or Square account, or record cash. Offer Affirm on eligible invoices. At pickup, send the receipt and retain the repair history.

  • Eligible earlier payments can go toward the balance.
  • Record cash against the invoice.
  • Receipts and payment history remain with the repair.
Invoice and payment tools

Keep estimates, invoices and payments inside the ticket

Build an estimate from stock and saved items, then send it. The customer’s approval appears on the ticket, where you convert the estimate to an invoice, record cash, check the calculated change and print the receipt sent automatically by text.

Watch this in the product tour
Payment records stay on file
Recorded payments cannot be edited or deleted. Voids and refunds add new entries to the invoice's payment history.
QuickBooks Online sync
On Pro and Business, sync customers, invoices, payments and refunds after setup. Records that need review wait for your attention.
Reports and drawer close-out
Revenue and payments are available by method. At close-out, count the drawer against expected cash and record any difference.
Read about security See the payment ledger

Choose the setup for your shop

Run your counter or several stores in BenchKey, with plans for your team and a brand console for franchises.

  1. Sample checkout showing a completed cash sale and receipt options, with the text receipt marked sent

    One-person shops

    Run tickets and checkout yourself, with a status page where customers approve estimates and pay invoices.

    Standard $29 a month One person, one store, 75 new tickets monthly

    See the Standard plan
  2. Sample shop calendar with a daily appointment preview showing times, customer names and repairs

    Shops with a team

    Coordinate your team with online booking, shift scheduling and a time clock with payroll export.

    Pro $79$59 a month Up to 8 people, one store, unlimited tickets

    See the Pro plan
  3. Sample shop's location settings showing each store marked setup complete

    Company-owned stores

    Share customers across your stores in one workspace, while each store keeps its own stock and registers.

    Business $149$99 a month for your first store All stores, unlimited people and tickets

    See multi-store operations
  4. Sample franchise brand console showing this month's revenue, invoices, tickets and average turnaround

    Franchise networks

    Oversee your network through the brand console, with each franchisee running its own workspace on its own plan.

    Brand console Separate plans, console setup with BenchKey

    See franchise operations

Every plan includes tickets, estimates, invoices and inventory. Imported tickets never count toward Standard's monthly limit. Business is billed per store.

  1. Invited beta shops By invitation only

    First year free, then half price for life.

  2. Founders pricing

    First 50 shops to subscribe after the beta.

  3. Everyone after

    List price.

Compare plans

A repair status page for each customer

Through a private link, customers follow progress, approve the estimate and pay the invoice on their phone without an account.

Live repair status
As the ticket moves through the shop's configured steps, its status page updates.
Approval with a signature
Customers review the estimate, sign it and accept your terms. Their approval remains in the repair record.
Online invoice payment
Customers pay through your connected Stripe or Square account using the link on their status page.
Texts with your shop
With a texting provider connected on Pro or Business, customers can text your shop and staff can reply from the ticket.

Keep the repair record ready for disputes

Open Download Case File on the ticket and choose Chargeback response. A short summary comes first, followed by indexed exhibits of the repair's recorded evidence.

Start with the charge
The opening summary identifies the disputed payment, cites recorded facts and includes your shop's response.
Find the supporting record
Indexed exhibits gather payment records, the estimate approval, terms, customer messages, and saved ticket photos with shipping and portal records.
Keep internal notes out
Internal technician notes never appear in the Chargeback response. They are optional only in the separate Complete case record.
How case files work Case file guide

Your shop's accounts connected to BenchKey

Connect your payment, texting and accounting accounts. Add shipping labels and device label printing through supported providers. Parts order tracking is coming.

View integrations

Review your records before the move

Connect a single-store RepairShopr or RepairDesk account, or import spreadsheet files. Preview the records before saving. Move multiple stores with separate files for each store.

See how imports work

Store operations and franchise oversight

Give each store its own queue, register and stock. Owners can review the operation across stores, and franchise brands have a separate console for their network.

Explore franchise operations Explore multi-store operations

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

Join the waitlist Talk to us
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey