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RingCentral Phone and texting

Keep customer texts and calls beside the repair

Use your shop's RingCentral number for texts and pictures. Incoming calls show customer details, while recordings and voicemail keep the conversation available to your team.

Join the waitlist RingCentral setup guide
RingCentral's connect card, an incoming call with the customer's open ticket, and the ticket's texts, photos, voicemail transcript and call recordings.

Follow the conversation on the ticket

Receive replies and incoming call alerts in BenchKey, then review recordings or voicemail when you need to check what the customer said.

Send texts and pictures
Text customers from the shop's RingCentral number and receive their replies. Send pictures of a device or part in the same conversation.
See incoming callers
Incoming call alerts show the matched customer and open tickets. Missed calls and voicemail appear in BenchKey.
Review recordings and voicemail
Listen to synced call recordings in BenchKey. Voicemail transcripts are available when RingCentral supplies voicemail-to-text.

Setup steps

  1. 1

    Connect the shop's account

    Open RingCentral in integrations and choose "Connect RingCentral". Sign in to the shop's RingCentral account and approve access.

  2. 2

    Check incoming message routing

    Return to BenchKey and check "Message routing". It should show "Ready for inbound replies"; use "Refresh message routing" if it needs setup.

  3. 3

    Choose RingCentral for texting

    For US texting, finish RingCentral's registration. Then choose RingCentral on the "Texts send through" bar and confirm the sending number.

Before you connect

  • The RingCentral sign-in for the extension that owns your shop's number
  • A number enabled for texting on that extension
  • Approved US business texting registration, with provider fees billed by RingCentral

Included plans

  • Standard Not included
  • Pro Included
  • Business Included

RingCentral texting and call features are included in Pro and Business; RingCentral bills its service separately.

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Limits and exceptions

Connection is not approval
A connected account still needs a number enabled for texting and approved US business registration before you rely on customer messages.
Voicemail transcripts only
BenchKey can show RingCentral voicemail transcripts. Full call transcripts and AI call summaries are not included.
Recordings arrive after syncing
Call recordings are fetched periodically. They may not be available as soon as a call ends.

Common questions

Setup guide RingCentral texting and calls setup
Which plans include RingCentral?

Pro and Business include the RingCentral integration. You use your shop's RingCentral account; RingCentral bills its own service and registration fees.

Why can't I text after connecting?

Connecting does not approve your number for texting. Check that texting is enabled on the signed-in extension and that RingCentral has approved your US business registration.

What if customer replies aren't appearing?

Check "Message routing" in the RingCentral card. If it says "Needs setup", choose "Refresh message routing" and check for "Ready for inbound replies".

Can I place calls from BenchKey?

The RingCentral integration shows incoming call alerts, call history, recordings and voicemail. It does not place calls from BenchKey.

Related integrations

All integrations

The waitlist is open for repair shops

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