Appointment changes before your cutoff
Confirmation links allow rescheduling and cancellation within your rules. After the cutoff, customers are directed to call the shop.
Customers book the repair times you make available
Your opening hours determine the appointments offered on the booking page. Share the link for customers to choose an available time and provide repair details. Bookings appear on the calendar used by counter staff.
Appointment times published online
- 1
Booking schedule and hours
In Settings, enable appointment booking, choose a slot length and save your opening hours. Preview the available times on the page.
- 2
Share the page
A booking link, printable code or website booking block gives customers access. They choose a slot and enter repair details.
- 3
Check in the appointment
Find the booking on your calendar when the customer arrives. Convert it to a ticket with the customer, device and problem details attached.
Changes, reminders and approval around each booking
Rules govern booking changes and visit requests, with reminder channels you can configure for upcoming appointments.
Reminders through your connected channels
Configure automatic email or text reminders for confirmed bookings. Texts need Pro or Business and a connected texting provider, and respect quiet hours and STOP. Emails need an email address on the booking.
Approval for home visit requests
The page shows your trip fee before booking. Customers enter a ZIP or postal code to check whether you come there. Requests wait for approval by default; shops serving a list of ZIP or postal codes can choose Confirm automatically.
Branding on the booking page
Your logo, color and contact details appear on a page designed for phones. Booking is available in English or Spanish.
Online appointments appear on the shop calendar
Counter staff see the appointment
Bookings made by customers share the Calendar with staff-entered appointments. Opening hours, slot length, minimum notice, Max per slot and prep and cleanup buffers determine the in-shop times customers can choose.
A choice of available times
Service and available time are selected before customers enter their details and receive confirmation. Until your cutoff, the link lets them manage the booking.
Booking availability and appointment changes
Online booking and the website embed are included on Pro and Business, while Standard includes a calendar for staff-entered appointments.
Compare plans
How do I add booking to my existing website?
Add a booking block to a page, use a button that opens booking, or link to the booking page. BenchKey includes instructions for supported website builders, and you can send the code to the person who maintains your site.
Does a customer pay when they book?
Booking does not collect a payment. Customers reserve a time and provide their repair details. You collect payment for the repair through your usual shop process.
Which appointments can wait for approval?
In-shop appointments can confirm automatically or wait for approval. Home visit requests normally need approval, with an option to confirm automatically for the postal codes you serve.
Is booking available in Spanish?
English and Spanish are available on the booking page for customers to choose. Spanish is part of BenchKey's non-English language support, which is labeled beta.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey