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A RepairDesk alternative for your phone counter

Walk through a screen repair with the staff who take the phone in and hand it back. Before planning the move, test intake details, part pricing, approval and payment.

Join the waitlist See how imports work
Check in finds a returning customer and creates his iPad repair ticket. Staff then record required checks and damage photos in the shop's enabled condition checklist, and the ticket appears at the top of All tickets.

Follow a repair through BenchKey

  1. Counter intake

    Start with the customer and device in a ticket that holds the repair's later records.

  2. Request approval

    Send the ticket's estimate link by text. The customer reviews it on their private page.

  3. Customer approval

    The customer approves on their phone without an account, and the ticket's status updates automatically.

  4. Record payment

    Approved lines become the invoice. Cash payments stay recorded, and corrections are new entries.

Plan limits and counter tools in BenchKey

  • Standard

    Solo owners handling intake, repairs and pickup

    $29

    a month

    • One person, one store, 75 new tickets monthly
    • Tickets you import are excluded from the monthly count.
    • Repair timeline with customer approval and online invoice payment
    • Collect payments at checkout, close the drawer and issue receipts
    • Import RepairShopr, RepairDesk or files, and request a workspace export
  • Pro

    Staffed shops handling bookings, customer texts and on-site visits

    $79 $59$79

    a month

    Founders pricing

    All of Standard, plus:

    • Up to 8 people, one store, unlimited tickets
    • Add people within your allowance without a separate per-person charge.
    • Full customer portal for messages and files
    • Shop texting via Quo, Twilio or RingCentral; Quo call records and RingCentral incoming-call pop-ups
    • Sync your records to QuickBooks Online
  • Business

    Operators running multiple stores, mail-in repairs or business customer accounts

    $149 $99$149

    a month for your first store

    + $79 $59$79 monthly per additional store

    Founders pricing

    All of Pro, plus:

    • All stores, unlimited people and tickets
    • The full Business plan applies at every store.
    • Run several stores with tools for managing them together
    • Mail-in forms, carrier rates, shipping labels and customer follow-ups
    • Have our team move your shop's data with paid Business

Phone counter work in BenchKey

  • Returning customers at intake

    Match customers by phone or email, then capture the device, serial number, passcode and reported issue. Assign the store and queue while creating the repair ticket.

  • Condition captured for each device

    Complete a separate condition checklist for each device in the drop-off. Damage notes and supported photo attachments are saved for the bench to review in the ticket.

  • Part prices carried into billing

    Attach catalog parts to the repair and review quantities and prices on the estimate or invoice. Stock movement follows the invoice workflow, so attaching a part alone does not complete a sale.

  • Approval saved with the estimate

    Customers review and sign the estimate through a private link. Saved approval accompanies the estimate, and approved line items carry into the ticket's invoice.

  • Resale costs by device

    Buy/Sell tracks purchased devices through refurbishment and resale, with costs recorded against each unit. It is in beta and stays off until enabled in Settings.

  • Pickup messages in the repair record

    A connected texting provider sends automatic status messages and receives replies. Inspect the ready-for-pickup template so the customer knows what to do next.

Phone counter evaluation

Rehearse the drop-off with your staff

Have counter staff complete intake for a familiar screen or battery repair. BenchKey matches returning customers by phone or email and records serial numbers, passcodes and reported issues. Existing damage can be captured in the condition checklist and photos where enabled. Then let the technician open the ticket. Verify that the bench has the details it needs without asking the customer to repeat them. Compare that handoff in RepairDesk.

Follow the part into the paid invoice

For a repair with a catalog part and labor charge, BenchKey carries parts and prices into the estimate, records approval and converts approved line items into the ticket's invoice. Inspect the total, collect the balance and verify stock movement after checkout. Attaching a part alone does not complete a sale. Include a payment correction in your evaluation.

Include work beyond the screen repair

If the counter buys used devices, evaluate the work between purchase and resale. Buy/Sell records purchase and refurbishment costs against each unit and reports its margin when sold. If you also accept repairs by mail, the workflow includes intake forms, shipping labels and return tracking. Test those workflows with familiar shop examples before choosing a plan, including beta availability and provider setup in the decision.

Use the evaluation worksheet

Moving your counter records from RepairDesk

Direct import

  1. 01Current system

    RepairDesk

    RepairDesk Offline Token

  2. 02Connection

    Connect RepairDesk

    Settings System Migrate Data

  3. 03Preview

    Coming over

    • Customers
    • Tickets
    • Invoices
    • Products

  4. 04Import

    Start import

    Nothing comes into BenchKey until you press Start import.

  5. 05Results

    Your data is in BenchKey

    Open your ticketsImport something else

  6. 06Cutover

    Start repairs in BenchKey

    Rerun before cutover for new records; imported records are skipped. Review unclear matches, then revoke your token.

Direct imports accept one store. Accounts with multiple stores are refused before writing any records; export each store's records, then import its files separately into the matching BenchKey store.

Follow the import guide: RepairDesk import guide

  1. 01

    Connection credentials or export files

    Connect with an Offline Token, or choose Use RepairDesk sign-in instead. Old-style API keys do not work.

  2. 02

    Preview the records

    Select record types and inspect the preview. For files, verify column mappings and amounts before starting, and retain the original exports for your own checks.

  3. 03

    Inspect the saved history

    Compare familiar customers, ticket details, invoice totals and payment dates, methods and split payments. Check the row report and review any unclear matches before cutover.

  4. 04

    Counter setup and staff practice

    Configure intake forms, statuses and customer messages. Rehearse a phone drop-off, estimate approval and pickup with staff before sending new repairs into BenchKey.

RepairDesk imports and counter setup

What happens to my RepairDesk payment history?

Ticket invoice payments import directly with actual dates, methods and split payments. Invoices sold without a ticket arrive with one summary payment each. Estimates need a RepairDesk CSV in the Migrate Data file option because its API has no estimates endpoint.

How do I move a RepairDesk account with several stores?

Follow the per-store file instructions above, then check the saved records with staff at each destination store.

Does BenchKey handle buybacks and resale?

Buy/Sell is in beta on Pro and Business. When enabled, it tracks devices through purchase, refurbishment and resale, records costs against each unit and provides a profit report. PDF or emailed buyback receipts and wholesale batches are included.

How do I prepare automatic pickup texts?

Connect your texting provider, configure the status template and confirm the customer's messaging permissions. Send a test update and review its wording and delivery before using it with a live repair.

What can be undone after a wrong import?

Open the import under Your imports in Migrate Data. For 7 days after an eligible import finishes, Undo can remove unchanged records it created, including unused customer profiles. Customer profiles already used or changed, shared with another import, or that existed before stay, along with used or moved stock. Imports that brought in invoices, estimates or payments can't be undone. Changed or used imported tickets also block Undo. Inspect the preview before proceeding.

How can my staff evaluate the counter workflow?

Join the waitlist for invitation-based beta access. Once invited, have counter staff and technicians work through the practice lessons, then review a small import sample. Include the phone repairs and pickup steps they handle each day.

Resources

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey