Answer knowing who is calling, and why
When the phone rings, a card appears in the app showing the caller, their open tickets, and their history. The call records to the ticket, so what was said is never a debate.
1/2 · Recently called sits in your nav, with recordings a tap away
The call card
The moment a call comes in, the card pops in your navigation: name, number, and their open tickets. Click through and you are looking at their repair before you have finished saying hello.
Recorded on the ticket
The call attaches to the ticket alongside the messages and notes. When a customer remembers the conversation differently, you have the recording, timestamped, in context. Recording follows your phone line’s consent settings, check your state’s rules, and word-against-word arguments get a lot shorter.
Part of the same history
Calls, texts, emails, notes, money: one ticket holds it all. The full story of every repair, in order, forever.
FAQ
Calls on tickets questions
What shows when a customer calls?
A card with the caller, their number, and their open tickets appears in the navigation. Click it to open their ticket.
Are calls really recorded to the ticket?
Yes. The recording attaches to the ticket with a timestamp, next to the messages and notes for that repair.
What phone system does this use?
Quo (formerly OpenPhone) is the recommended phone integration, it is what we run at our own store, with calls, texts, voicemails, and transcripts landing on tickets. See the integrations page for everything supported.
Works with
Unified inbox
Every customer conversation in one inbox, stacked per ticket, with nothing trapped in a personal phone.
Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Put your shop on BenchKey
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