Guides for running your repair shop

1. 01

   Choosing software

   Evaluate software, understand AI's uses and limits, and check who can change payment records.

   • How to choose repair shop software
   • AI repair shop software: what it should do
   • Keep a record of payment corrections in your shop
2. 02

   Switching systems

   Plan a move from your current system or spreadsheets, then check the records and relationships you bring over.

   • Plan your repair shop software migration
   • Running a repair shop on spreadsheets
3. 03

   Running the shop

   Read about mail-in repairs, customer status updates, review requests and preparing chargeback responses.

   • How to run a mail-in repair business
   • Help customers check their repair status
   • How repair shops ask for Google reviews
   • How repair shops prepare a chargeback response

All articles

• Choosing software · July 19, 2026 Keep a record of payment corrections in your shop Understand the risks of editable payment history in a repair shop and how append-only records preserve a clear trail of payments, refunds, and corrections.
• Product · June 12, 2026 AI repair shop software: what it should do Evaluate AI for repair-shop setup, customer-message drafts, ticket summaries, and product questions, with clear provider requirements and human review.
• Growth · June 12, 2026 How repair shops ask for Google reviews Set up consistent review requests with a clear message, a direct review link, suitable timing, and respect for customer preferences.
• Switching systems · June 12, 2026 Running a repair shop on spreadsheets Many repair shops begin with a spreadsheet. These counter examples show where separate files, paper notes and shared access can make the work harder.
• Running the shop · June 12, 2026 How to run a mail-in repair business Plan a mail-in repair workflow with intake forms, shipping both directions, recorded approvals, customer updates and configured follow-ups.
• Money · June 12, 2026 How repair shops prepare a chargeback response Build a clear chargeback response from recorded estimates, approvals, messages, payments, and delivery records. Follow your processor’s evidence requirements.
• Running the shop · June 8, 2026 Help customers check their repair status Use status messages and a customer portal to share repair progress, set expectations, and give customers a place to check before calling.
• Buying guides · June 5, 2026 Plan your repair shop software migration Plan a repair-shop software migration with source exports, sample imports, relationship checks, rollback review, and a clear cutover date.