Every device you’ve touched, on the record
For shops that manage fleets and repeat hardware: a searchable registry of every phone, laptop, and tablet through your door, keyed to its serial or IMEI, with the whole repair history in one place. On the Business plan.
Recorded from the real app: search the device registry for NERV, open Asuka Langley’s Entry Plug Interface, verify its asset identity, and review both linked repairs.
A page for every device, built as you work
You don’t build the asset list — it builds itself. Every device you check in gets an asset record with its make, model, and identifier, and each new ticket for that same serial or IMEI attaches to the same page. Open an asset and you see its whole life at your bench: every repair, every invoice, in order, no matter which customer brought it in this time.
Find it by serial, IMEI, or asset tag
One search box takes a serial, an IMEI (full or the last few digits), an asset tag, or a model, and lands on the device. IMEI is a first-class identity here, not a note in a comment — the exact handset resolves even when the number was typed with spaces or dashes. For a B2B account with a hundred identical laptops, the tag on the case is the key that tells them apart.
The “seen this one before” moment
When a device comes in, BenchKey quietly checks whether that serial or IMEI has been through your shop before — and tells you honestly, even if it was a different customer last time. That’s the check you want before you warranty a board you already replaced, or before you buy back a phone that left on someone else’s ticket. Repeat hardware stops being a surprise.
Made for fleets and B2B
A business customer with fifty devices isn’t fifty phone numbers — it’s one account with fifty assets, each tracked by tag and history. Asset tracking rides the Business plan alongside mail-in shipping and the API, so the shops running managed-device contracts get the record-keeping those contracts require.
FAQ
Asset & device tracking questions
Do I have to enter every device by hand?
No. Assets are created automatically from the devices you check in — the serial or IMEI on the ticket becomes the asset. The registry fills itself as you work.
What if the same phone comes back under a different customer?
It resolves to the same asset by its serial or IMEI, and BenchKey tells you it’s been seen before — honestly, even across customers. The device’s history is the device’s history, not any one person’s.
How does IMEI matching handle formatting?
IMEI is a first-class identifier, and matching is tolerant of spaces and dashes and works on the last several digits, so the exact handset resolves whether it was typed cleanly or not.
What plan is asset tracking on?
The Business plan. It rides the same tier as mail-in shipping and API access — the tools shops running B2B and managed-device work tend to need together.
Works with
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Inventory & parts
Parts, devices, and stock counts that stay honest, attached to tickets so usage tracks itself.
Mail-in repairs
Run a real mail-in program: public intake form, arrival updates, follow-up sequences, and a portal built for remote customers.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing