BenchKey began inside MDRepairs, the data recovery business I run. We had mail-in jobs to track and a counter that needed running. Available software did not quite fit that work. We built BenchKey to run our shop, then developed it feature by feature into software we could offer to other shops.
Time spent answering progress calls led to the customer status page. Our mail-in pipeline exists because we run a mail-in business. Affirm financing grew out of the need to offer payment options on larger data recovery estimates. Those features began with work in front of us at the counter, and work in our own shop continues to inform development.
That is the standard I want BenchKey to meet as it serves independent shops and larger operations. Counter staff need a usable intake record. Technicians need device details and approval to do the work. Owners need to review what was collected and what needs attention. Building inside a working shop brings those needs into our software decisions.
Joe MontantiFounder
