Jewelry repair software built on trust
A wedding ring on your bench is not a line on a spreadsheet. BenchKey documents every piece at intake with photos, keeps the customer close with live updates, and records approval before a stone is touched.
The problems this trade knows too well
High-value anxiety
Customers handing over heirlooms want proof of care. A paper claim ticket doesn’t calm anyone, and it doesn’t protect you when there’s a dispute about condition.
Custom work with moving scope
Resize becomes re-prong becomes "while you’re in there." Without written approvals per change, the final bill becomes an argument.
Long jobs, silent customers
Casting, stone sourcing, and custom work take weeks. Silence reads as neglect, and neglected customers call the shop or worse, leave reviews about it.
How BenchKey fits
Tickets & queue
Photos at intake, on the ticket forever
Document condition the moment a piece arrives. Photos live on the ticket, your protection and the customer’s peace of mind.
Customer portal
A window into the back room
Customers watch their piece move through evaluation, approval, and work, with photos you choose to share. Trust, maintained automatically.
Estimates
Scope changes, approved in writing
Each revision goes to the portal for a recorded approval, so "while you’re in there" never turns into a billing dispute.
Appointments
Consultations that book themselves
Custom work starts with a conversation. Online booking fills the consult calendar without phone tag.
FAQ
Jewelry repair questions
Can I photograph pieces at intake?
Yes, photos attach to the ticket at check-in and stay with the job. Share chosen photos to the customer portal or keep them internal.
How do approvals work for custom jewelry work?
Send a line-item estimate to the portal for each scope change. Approvals are timestamped and recorded on the ticket.
Our jobs take weeks. Does that fit?
Yes, status timelines and automated updates are built for long jobs. Customers see progress without calling.
Put your jewelry repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing