Jewelry repair shop software for documented bench work
Photograph the ring or chain and record the requested work at intake. Condition notes, parts and labor, customer approval and the final invoice are available together for the bench and pickup counter.
Jewelry repairs depend on a detailed record
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Condition remembered differently at pickup
An heirloom comes in with wear that staff notice but never photograph. At collection, there is no shared record of the piece's condition before work began.
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Resizes that become additional work
A ring arrives for resizing, then the bench finds prongs that need attention. Without a revised estimate and recorded approval, the final bill can include work the customer never agreed to.
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Sourcing delays are hard to explain
The piece is waiting for a stone, but that detail lives in the jeweler's notes. Counter staff have to interrupt the bench whenever the customer asks for progress.
Document the piece and the agreed work
Give the bench and counter a record they can both consult before making the next decision.
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Condition recorded before repair
Your jewelry intake checklist can include visible damage, notes and photos on enabled rows. Those observations are saved in the piece's repair record.
Condition checklists -
Agreed changes to the proposed work
List the parts and labor in the estimate. If the resize needs additional work, revise the proposal and request customer approval before proceeding.
Estimates and approvals -
Show progress during custom work
A private repair timeline lets the customer follow progress, review the estimate and approve work while the piece is at the shop.
Customer status page -
Sourcing notes with the piece
A ticket note explains what the jeweler is waiting for, with status updated to match. When the customer calls, the counter can consult those notes alongside the estimate.
Repair tickets -
Invoice ready for collection
An approved estimate carries into an invoice within the same ticket. Apply eligible recorded payments and confirm the outstanding balance before collection.
Invoices and payments
Jewelry condition, approvals and collection
Where do condition photos for each piece go?
With condition capture configured and photo fields enabled, staff save damage notes and photos against each item in the drop-off. The saved inspection remains available in the ticket.
How do I get approval when a resize needs more work?
Update the estimate with the additional parts and labor, then send the revised work for review. The customer can approve through their private repair link with their name, signature and acceptance of your terms. Check that approval before continuing.
Can I account for a deposit on custom jewelry work?
A separately recorded deposit can be applied to the invoice when it has an eligible available balance. Confirm the amount applied and the remainder in the ticket before collecting payment for the finished piece.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey