Audio repair shop software for amps and vintage gear
An amp, turntable or synth arrives with the customer's description of the fault. BenchKey records those details alongside bench fees, estimates, parts and approvals through testing, payment and pickup.
Restoration work needs more than a claim ticket
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Diagnostic fees without a record
The bench has spent time diagnosing the vintage amp, but the customer recalls a free assessment. Without the fee and agreement on record, staff cannot check what was discussed.
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Parts notes held by the technician
The capacitor list, reported hum and schematic are all with the technician. Another staff member cannot answer a progress call without asking them to stop and explain the job.
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Long restorations lose their place
A turntable waits for parts while other repairs move ahead. If the queue does not show the reason for the wait, the job can sit without a clear next step.
Restoration records remain useful between sessions
Preserve the customer's complaint and your bench findings while parts, tests and approvals take their course.
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Diagnosis and repair charges agreed
An estimate sets out the proposed bench fee or repair work. Send it through the customer's approval link and consult the recorded decision before beginning that work.
Estimates and approvals -
Progress updates during restoration
Give the customer a private timeline showing the stages you map for their repair. They can check progress and review the estimate while the equipment remains at the bench.
Customer status page -
Complaint and diagnosis in the repair record
Reported hum, diagnostic notes and test findings belong in the amp's ticket. Parts-wait and testing statuses let staff see the restoration's current stage.
Repair tickets -
Earlier payments at pickup
Beside the restoration notes, prepare the invoice and apply eligible recorded payments. Confirm the remaining balance before collecting payment and handing back the equipment.
Invoices and payments -
Replacement parts on record
Catalog capacitors, tubes, styli or belts can be attached to the repair ticket. Their prices carry into billing for quantity and charge review before the final invoice.
Inventory and parts
Audio bench work and customer updates
How do I charge a diagnostic bench fee before quoting the repair?
Invoice the agreed diagnostic work in the repair ticket. After completing the assessment, prepare an estimate for the proposed repair so the customer can review the work and price before authorizing it.
What does the ticket hold during a long restoration?
Diagnostic notes, photos and files accompany status updates as parts arrive and testing progresses. The same ticket retains the estimate, approval and billing details for staff returning to the job.
Can customers mail in audio equipment?
Mail-in repairs are included on Business. Customers complete your intake form before shipping, creating a ticket with their equipment details. Record inbound and return tracking on that ticket, and use the customer link for approval and payment when online payments are connected.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey