Audio repair software for amps, decks, and vintage gear
Recap jobs and tube swaps do not move on phone-repair timelines. BenchKey keeps long-running bench work organized, gets bench fees and estimates approved in writing, and lets the customer watch progress instead of calling about their amp every Friday.
The problems this trade knows too well
Long jobs, impatient owners
A proper restoration takes weeks, parts wait on suppliers, and the owner of that Marantz calls every few days. The work is slow; the communication should not be.
Bench fees that get argued
Diagnosis on vintage gear is real work. Without a recorded agreement to the bench fee and the estimate that follows, you end up eating hours when the customer balks.
Parts on order, context in heads
Which caps for which amp, what the customer said about the hum, where the schematic lives, when it is all in the tech’s head, nobody else can answer the phone about it.
How BenchKey fits
Tickets & queue
Tickets built for slow, careful work
Statuses like awaiting parts and burn-in test match how audio work actually moves, and status aging shows which restorations have quietly stalled.
Estimates
Bench fees and estimates in writing
Quote the diagnosis fee, then the repair, both approved from the customer’s phone and recorded on the ticket. The "I never agreed to that" conversation disappears.
Customer portal
Progress the customer can see
Received, diagnosed, parts ordered, in repair, testing, ready. The Friday phone calls stop because the answer is already on their screen.
Inventory
Parts tracked against the job
Caps, tubes, styli, and belts come out of inventory onto the ticket, so the invoice is right and the shelf count is honest.
FAQ
Audio & electronics repair questions
Can I charge a diagnostic bench fee first?
Yes, invoice the bench fee up front or fold it into the repair estimate. Deposits and partial payments live on the same ticket.
Does BenchKey handle weeks-long repairs well?
Yes, statuses like awaiting parts keep slow jobs honest, status aging surfaces anything stalled, and the portal keeps the customer informed without calls.
Can customers mail in equipment?
Yes, the mail-in pipeline takes intake forms, tracks inbound shipping, and handles return shipping with tracking on the ticket.
Put your audio repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing