Repair shop software you can just talk to
BenchKey has an AI assistant built into every screen. Tell it "text customers when their repair is ready and follow up with a review request" and it sets up the automations, writes the templates, and shows you exactly what changed.
Recorded from the real app: open AI & Automation, open the assistant, and draft a supported low-stock alert request ready for the workspace’s configured provider.
It configures, you approve
The assistant can change registered setup areas such as statuses, automations, templates, business hours, and intake forms. It makes the requested change and lists what it did in plain English; open the affected setting to verify or adjust it. Setup that used to mean a safari through twelve settings pages becomes a two-line conversation.
It writes in your shop’s voice
Status emails, review requests, follow-up texts, estimate explanations: the assistant drafts them using your business profile, so a one-tech watch bench and a five-counter phone store do not sound like the same template. Edit anything it writes, or tell it the tone you want and let it redo the lot.
It answers "how do I" questions instantly
Ask what the deposit toggle does, where review settings live, or why a ticket is not showing in a queue. The assistant knows the system and your configuration, answers in context, and can jump you straight to the setting it is describing.
On the bench, not just in settings
The AI also works the day shift: it summarizes long ticket histories before you pick up the phone, drafts customer updates, suggests the right repair category at intake, and writes replies to leads. The boring typing goes away; the judgment stays yours.
FAQ
AI that runs your setup questions
What can the AI actually change?
Statuses and their automations, email and SMS templates, review requests, lead settings, business profile, intake forms, and more. It lists every change it makes, and nothing is hidden: you can open the setting it touched and see it yourself.
Will it do things I did not ask for?
It makes the changes you ask for and asks first when it is unsure. Every change is listed so you can open the affected setting, verify it, and adjust it yourself. Nothing happens silently.
Whose AI is this, and where does my data go?
BenchKey supports Anthropic, OpenAI, and Google Gemini, using the provider and key configured for your workspace. Request context is sent to that provider to process the request; review the selected provider’s terms and your shop’s data policy before enabling AI features.
Do I need to know anything about AI to use it?
No AI expertise is required. A workspace admin chooses a supported provider and adds its API key once; after that, teammates can open the assistant and describe what they want in plain language.
Works with
Status automations
Move a ticket and its configured email, text, and portal update run automatically; successful payment triggers the receipt.
Lead widget & pipeline
A lead widget for your website, a pipeline to work them, and follow-ups that fire automatically while the customer is still shopping.
Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing