Draft a customer update
Create a message draft using the ticket's status, notes and payment context. It appears in the composer for staff to review, edit and send.
Configure shop settings from a written request
Describe the status, opening hours or intake form you need in Help. Review the exact change; nothing is saved until you press Apply. Afterwards, see what changed, use Undo or check the result in Settings.
Starts on Standard
Setup assistant guideShop settings after an assistant request
- 1
Describe the change in Help
Open Help from the round bottom-right button and describe your change. Owners and admins see the exact change with Apply and Cancel. Other staff get instructions and a screen link.
- 2
Review the change, then Apply
Help shows the proposed change first. Nothing is saved until you press Apply. Afterwards, Help says "Done.", lists what changed and offers Undo.
- 3
Verify the result in Settings
Compare the affected setting with your request. You can edit it in Settings if the wording or behavior needs adjusting.
Drafts and checks during repair work
On Pro and Business, AI drafts ticket updates, polishes replies you've typed, follows your Drafting rules and runs the board check.
Check the board
On Pro and Business, the board check flags tickets in your queue needing attention with a reason, evidence and a suggested next step. Tickets that look done appear separately for review.
Instructions for future drafts
Save writing instructions in the composer's Drafting rules, such as keeping a portal link in customer updates or avoiding promises about a completion day.
Route new tickets by category
In Settings → Workflow → Categories, choose each category's queue with "Send tickets to". Staff select the category at check-in to route the new ticket.
Replies to repair inquiries
On Pro and Business, AI polish rewrites the reply you've typed in a lead conversation. Review the text, then press Send.
Assistant permissions and plan access
Standard, Pro and Business include the setup assistant. Pro and Business add drafting tools and the board check; Business includes more monthly AI than Pro.
Compare plans
Does the assistant ask for approval before every settings change?
In Help, yes: nothing is saved until you press Apply, and Undo is available afterwards. If your request is unclear, Help asks a short question. The separate Assistant panel saves most changes at once; money settings and designed emails need Apply in Help.
Do I need to connect my own AI provider?
No. BenchKey's included AI works without your own key. On Pro and Business, Features and budget in AI & Automation shows monthly usage, and owners or admins can add a key; the provider bills you directly. Included AI pauses until the 1st when exhausted. Standard has no own-key option.
Which AI tools come with Standard?
Standard includes the setup assistant, free for your shop's first 30 days, then with a monthly limit. Requests pause at that limit until next month, or you can move to Pro. Drafting tools and the board check need Pro or Business; Business includes more monthly AI than Pro.
Will a drafted customer message send automatically?
Ticket and lead drafts wait for a person to review and send them. Separately, configured status automations can send customer updates when tickets enter the statuses you have chosen.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey