Features
Everything the counter needs, nothing it doesn’t
BenchKey covers the whole job, from the website visit that becomes a lead, to the check-in that becomes a ticket, to the receipt that sends itself. Every feature below exists because a working repair shop needed it.
Run the bench
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
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Check-in & kiosk
Run staff-led walk-ins or a customer kiosk, match returning history, take in multiple devices, and create one complete ticket.
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Condition checklists & photo evidence
Record OK, damaged, or N/A per device, add notes and photos, and keep the intake evidence on the ticket.
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Mail-in repairs
Run a real mail-in program: public intake form, arrival updates, follow-up sequences, and a portal built for remote customers.
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Appointments
Online booking that turns into tickets, customers pick a slot, you start the day with a schedule.
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Status automations
Move a ticket and its configured email, text, and portal update run automatically; successful payment triggers the receipt.
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Shipping & tracking
Buy labels from the ticket, track every package on one board, and keep the customer and repair attached from label created through delivery.
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Warranty coverage & rework
Catch an active repair warranty before the counter opens a second paid ticket, then document the return against the original work.
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Keep customers close
Live customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
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Lead widget & pipeline
A lead widget for your website, a pipeline to work them, and follow-ups that fire automatically while the customer is still shopping.
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Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
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Unified inbox
Every customer conversation in one inbox, stacked per ticket, with nothing trapped in a personal phone.
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Calls on tickets
Incoming calls pop the caller and their tickets in your nav. Calls record to the ticket, so word-against-word disputes end.
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Review requests
Every finished repair gets one well-timed review ask automatically, right after pickup, while the goodwill is still warm.
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Campaigns & segments
Email campaigns built consent-first: segment your real customers, see true reach, draft with live preview. Sending arrives with the beta. (Beta)
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Get paid
Estimates & approvals
Send estimates customers approve from their phone, with a timestamped record of who approved what.
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Invoices & payments
Invoices, card payments, deposits, financing, and automatic receipts, at the counter, by link, or in the portal.
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Memberships & recurring plans
Device-care plans with a price, a billing cycle, and a card on file. Turn one-time fixes into customers who come back monthly. (Beta)
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Buy, sell & trade-in
Buy used devices at the counter, track what you put into them, and resell at a real margin. A buy → refurb → sell pipeline with the profit math built in. (Beta, Pro)
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Offline POS mode
The internet dies, the line doesn’t. Cash sales record locally and sync back exactly once when you’re back online. (Beta)
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Reports & insights
Revenue, ticket flow, and what’s stuck, the numbers a shop owner actually checks.
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Case files & chargeback protection
Every ticket exports a complete, timestamped case file PDF. Win chargebacks and end he-said-she-said with evidence.
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Checkout & register
Quick sales, ticket checkouts, and a register with float, drawer math, and end-of-day close. The till finally agrees.
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Price calculator
Turn real part cost, markup, and labor into a consistent customer price—then send the final quote without exposing your margin.
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Run the shop
Asset & device tracking
Every device your shop has ever touched gets its own page — searchable by serial, IMEI, or asset tag, with the full repair history attached. (Business)
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Inventory & parts
Parts, devices, and stock counts that stay honest, attached to tickets so usage tracks itself.
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Time clock & staff
Clock-in and out for techs, shift history, and role-based permissions, in the same system as the bench.
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Label & receipt printing
Print populated device labels and drop-off receipts from the ticket; connect PrintNode when you want them sent straight to your existing printers.
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Multi-store operations
Run every store in one account: local queues, registers, stock, booking, roles, and a scoreboard for the whole operation.
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Franchise operations
A separate brand console for network performance, operating standards, royalties, warranties, and new-store rollout.
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Platform & AI
Integrations
QuickBooks, Xero, Stripe, Square, PayPal, Quo, RingCentral, Affirm, Twilio, PrintNode, Dymo, Shippo, MobileSentrix, connected in clicks. More parts suppliers on the way.
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Switch & import
Leaving RepairShopr, RepairDesk, or spreadsheets? Connect directly or import CSVs, previewed, linked, and reversible.
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AI that runs your setup
Tell the AI what you want in plain English and it configures supported automations, templates, and shop settings for you.
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Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing