Features
Everything the counter needs, nothing it doesn’t
BenchKey covers the whole job, from the website visit that becomes a lead, to the check-in that becomes a ticket, to the receipt that sends itself. Every feature below exists because a working repair shop needed it.
Run the bench
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
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Check-in & kiosk
A front-counter check-in flow you design, customers enter their info, you get a clean ticket and a printed label.
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Mail-in repairs
Run a real mail-in program: public intake form, arrival updates, follow-up sequences, and a portal built for remote customers.
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Appointments
Online booking that turns into tickets, customers pick a slot, you start the day with a schedule.
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Status automations
Move a ticket to a status and the email, text, portal update, and receipt send themselves. Set it once, stop repeating yourself.
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Keep customers close
Live customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
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Lead widget & pipeline
A lead widget for your website, a pipeline to work them, and follow-ups that fire automatically while the customer is still shopping.
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Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
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Unified inbox
Every customer conversation in one inbox, stacked per ticket, with nothing trapped in a personal phone.
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Calls on tickets
Incoming calls pop the caller and their tickets in your nav. Calls record to the ticket, so word-against-word disputes end.
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Review requests
Every finished repair gets one well-timed review ask automatically, right after pickup, while the goodwill is still warm.
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Get paid
Estimates & approvals
Send estimates customers approve from their phone, with a timestamped record of who approved what.
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Invoices & payments
Invoices, card payments, financing, and automatic receipts, at the counter, by link, or in the portal.
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Reports & insights
Revenue, ticket flow, and what’s stuck, the numbers a shop owner actually checks.
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Case files & chargeback protection
Every ticket exports a complete, timestamped case file PDF. Win chargebacks and end he-said-she-said with evidence.
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Checkout & register
Quick sales, ticket checkouts, and a register with float, drawer math, and end-of-day close. The till finally agrees.
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Run the shop
Inventory & parts
Parts, devices, and stock counts that stay honest, attached to tickets so usage tracks itself.
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Time clock & staff
Clock-in and out for techs, shift history, and role-based permissions, in the same system as the bench.
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Label & receipt printing
Device labels and receipts print automatically at intake, via PrintNode, with the printers you already own.
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Multi-location
More than one counter? Run every location in one account with shared customers and per-location queues.
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Platform & AI
Integrations
Quo, Square, Affirm, Twilio, PrintNode, connected in clicks. QuickBooks, RingCentral & parts suppliers on the way.
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Switch & import
Leaving RepairShopr, RepairDesk, or spreadsheets? Connect directly or import CSVs, previewed, linked, and reversible.
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AI that runs your setup
Tell the AI what you want in plain English and it configures the system for you, automations, templates, settings, all of it.
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Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing