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A RepairShopr alternative for the whole shop

Evaluate BenchKey with a familiar repair. Follow intake, estimate approval, customer updates and payment in its ticket, then establish how your existing records would move.

Join the waitlist See how imports work
The customer receives default texts, approves and signs the estimate online, then pays cash at the counter before staff mark the ticket ready for pickup.

Follow a repair through BenchKey

  1. Counter intake

    Start with the customer and device in a ticket that holds the repair's later records.

  2. Request approval

    Send the ticket's estimate link by text. The customer reviews it on their private page.

  3. Customer approval

    The customer approves on their phone without an account, and the ticket's status updates automatically.

  4. Record payment

    Approved lines become the invoice. Cash payments stay recorded, and corrections are new entries.

Published BenchKey pricing and capabilities

  • Standard

    Solo owners handling intake, repairs and pickup

    $29

    a month

    • One person, one store, 75 new tickets monthly
    • Tickets you import are excluded from the monthly count.
    • Repair timeline with customer approval and online invoice payment
    • Collect payments at checkout, close the drawer and issue receipts
    • Import RepairShopr, RepairDesk or files, and request a workspace export
  • Pro

    Staffed shops handling bookings, customer texts and on-site visits

    $79 $59$79

    a month

    Founders pricing

    All of Standard, plus:

    • Up to 8 people, one store, unlimited tickets
    • Add people within your allowance without a separate per-person charge.
    • Full customer portal for messages and files
    • Shop texting via Quo, Twilio or RingCentral; Quo call records and RingCentral incoming-call pop-ups
    • Sync your records to QuickBooks Online
  • Business

    Operators running multiple stores, mail-in repairs or business customer accounts

    $149 $99$149

    a month for your first store

    + $79 $59$79 monthly per additional store

    Founders pricing

    All of Pro, plus:

    • All stores, unlimited people and tickets
    • The full Business plan applies at every store.
    • Run several stores with tools for managing them together
    • Mail-in forms, carrier rates, shipping labels and customer follow-ups
    • Have our team move your shop's data with paid Business

Daily repair work in BenchKey

  • Billing beside the repair

    Build the estimate in the ticket, record approval and carry the agreed line items into an invoice. Apply eligible payments already on record before collecting the remaining balance.

  • Customers have a repair status page

    Customers follow progress, approve estimates and pay through a connected provider on a private page. Review what the customer sees before sending the link.

  • Updates follow status changes

    Repair statuses can have configured emails and texts. Automatic texts need a connected provider. Before sending, check templates and customer permissions.

  • Mail-in work in the repair queue

    A mail-in form creates the ticket before the package arrives. Shipping labels, follow-ups and return tracking support the work, while the repair stays in the shop's queue.

  • Corrections remain in the payment record

    Recorded payments cannot be quietly edited or deleted. Corrections are recorded as new entries. With QuickBooks Online connected and configured, eligible records sync while ambiguous records wait for review.

  • Import review before saving

    A direct connection reads RepairShopr using your credentials. Inspect the preview before importing.

Daily workflows beyond the feature list

Follow a repair past pickup

Work a familiar repair through intake, diagnosis, approval and payment. Then return to its ticket as though the customer has called. Notes, photos, messages, estimates and payments are together in BenchKey, with a case file gathering the recorded history for review. Identify which details the counter and technicians need and which belong on the customer's page. Run the same example in RepairShopr and compare the steps.

Price the shop you need to run

Write down staff count, stores and new tickets per month before choosing a plan. Match those needs to the plan cards above, then review the full pricing page for the work each person will do. Include connected service charges in the monthly cost. Have the counter and bench review the workflows they rely on before deciding which plan fits.

Approval and payment from the customer's side

As a customer, open a BenchKey status link on a phone and test estimate review, approval and payment. No account is needed. Then test the updates you intend to send. Receipt delivery depends on settings and channel connections. Inspect message wording and customer-visible information before using it with a live repair.

Use the evaluation worksheet

Migration planning for RepairShopr records

Direct import

  1. 01Current system

    RepairShopr

    API token

  2. 02Connection

    Connect RepairShopr

    Settings System Migrate Data RepairShopr address

  3. 03Preview

    Coming over

    • Customers
    • Tickets
    • Invoices
    • Estimates
    • Payments
    • Products
    • Leads
    • Appointments

  4. 04Import

    Start import

    Nothing comes into BenchKey until you press Start import.

  5. 05Results

    Your data is in BenchKey

    Open your ticketsImport something else

  6. 06Cutover

    Start repairs in BenchKey

    Rerun before cutover for new records; imported records are skipped. Review unclear matches, then revoke your token.

Direct imports accept one store. Accounts with multiple stores are refused before writing any records; export each store's records, then import its files separately into the matching BenchKey store.

Follow the import guide: RepairShopr import guide

  1. 01

    Direct connection or files

    Connect with your RepairShopr API token and RepairShopr address.

  2. 02

    Preview and mapping checks

    Record types are selected before you inspect the preview and start importing. File imports also need their column mappings, amounts and destination store checked.

  3. 03

    Open the saved records

    Compare customer phone numbers, ticket files and details, invoice line items and payments with source records. Use the row report for missing rows and review unclear matches.

  4. 04

    Counter preparation

    Set up statuses, message templates and payment connections. Run representative repairs before the move so staff can check intake, approval, payment and pickup.

RepairShopr records, imports and access

What does the direct RepairShopr import include?

Customers with extra phone numbers, tickets with comments, messages and files, invoices and estimates with line items, payments, inventory, leads in every status, devices, appointments and canned responses import directly. Use your API token and RepairShopr address; RepairShopr stays unchanged. Additional named contacts stay in RepairShopr.

What can be undone after an import?

Open the import under Your imports in Migrate Data. For 7 days after an eligible import finishes, Undo can remove unchanged records it created, including unused customer profiles. Customer profiles already used or changed, shared with another import, or that existed before stay, along with used or moved stock. Imports that brought in invoices, estimates or payments can't be undone. Changed or used imported tickets also block Undo. Inspect the preview before importing.

Where can I check the full plan details?

Open a plan card above to review its full details on the pricing page. Check the features you use at intake, on the bench and at pickup, along with any required provider connections.

Will customers need a BenchKey account?

Customers open a private status link without an account to follow the repair, approve an estimate and pay through your connected provider. Configure templates, channels and receipt settings before sending the first update.

Can I evaluate BenchKey before moving the shop?

Join the waitlist for invitation-based beta access. Once invited, the practice lessons introduce the workflow. Test a small import sample before bringing over the rest of your records.

Can I export my records if I leave?

Owners can export workspace records from Settings, subject to export controls. Review the archive and sensitive-data options before sharing. Export before requesting deletion. Open Settings → Account → Delete shop. If self-serve deletion isn’t offered, choose Request Data Deletion under Data deletion for support confirmation.

Resources

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey