Phone repair software for a busy shop counter
Check in the phone with its model, access code and reported fault. At pickup, staff can review the replacement part, approved estimate and payment in the same repair record.
Where phone repairs lose time
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Walk-ins interrupting intake
A screen repair arrives while another customer is collecting a phone. If the device details and complaint are only spoken, the next interruption can leave the technician without them.
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Quoted screens missing from stock
Staff quote a screen replacement from an old stock list, then find the shelf empty. The customer has agreed to a repair the shop cannot start yet.
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Website inquiries sit unanswered
Someone asks about a battery replacement through your website. Without a record beside the other inquiries, staff have no clear place to find the request and follow up.
Counter records for the next phone repair
One drop-off record serves the bench and counter throughout the repair.
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Website inquiries in the lead list
On Pro and Business, your website widget collects repair inquiries with contact details. Convert a lead into a ticket with its conversation when the customer brings the phone in.
Lead capture -
Capture the phone and the fault
Find the returning customer and enter the phone's details, requested repair and access code. Those intake details go to the queue with the ticket.
Check-in and kiosk Check-in and kiosk guide -
Replacement approval on record
Prepare the part and labor on the estimate. The customer can review the price and sign through their private link, with approval recorded on the phone's ticket.
Estimates and approvals -
Take payment beside the repair details
In the repair ticket, build the invoice and review the pickup balance. Accept cash or take a card through your connected payment provider and compatible counter reader.
Invoices and payments -
Screen and battery stock before quoting
Stock counts and selling prices appear in the parts catalog. Select the screen or battery for the ticket, then verify its quantity before billing.
Inventory and parts
Phone repair intake and counter payments
How do I track screen and battery stock?
Catalog items have stock counts, costs and selling prices, with minimum quantities you can set for low-stock flags. Attach the part to the repair and review it in billing. Stock movement follows the invoice and inventory workflow.
What does a customer need to pay before collecting their phone?
With online payments connected, the customer can open the invoice through their private repair link and pay from their phone. Staff can confirm the saved payment and remaining balance in the ticket before handing back the device.
Can I find the earlier repair when a phone comes back?
Select the returning customer's record during intake and consult the device history when BenchKey recognizes it. Earlier ticket notes, estimate and payment details remain available while staff assess the new problem.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey