Power tool repair shop software for contractor drop-offs
Serial numbers identify each drill, saw or grinder at drop-off. With parts, repair approvals and payment recorded against the job, the counter knows which tool is ready for pickup.
Tool batches need distinct repair records
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Similar tools have different faults
A contractor drops off several tools with different repair requests. Without serial numbers and a clear record for each unit, staff can struggle to match the complaint to the right tool.
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Warranty expectations differ from the estimate
A contractor expects the repair to be covered, but the shop has found billable work. If that discussion stays verbal, the counter has no agreed estimate to consult at pickup.
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Completed tools wait for a message
The grinder is ready while its owner is on a job site. If staff leave the notification for later, the repaired tool stays on the collection shelf.
Individual tools under the contractor's history
Distinct tool identifiers help staff review the customer's previous work and current repairs.
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Identify every tool in the drop-off
Several tools can share an intake while retaining separate identifiers and repair details. An individual ticket gives a unit its own progress and billing record when needed.
Check-in and kiosk -
Billable repairs approved by the contractor
Proposed parts and labor are priced in the ticket's estimate. Send it for approval and save the customer's decision beside notes about the agreed billing arrangement.
Estimates and approvals -
Promised work visible on each ticket
Choose a queue and set a due date for the tool's repair. Diagnosis notes and status in its ticket help the counter answer when a contractor asks which unit is ready.
Repair tickets -
Pickup details sent to the job site
Configure the ready status to send your pickup message. Automatic texting is available on Pro and Business with a connected service and permission to contact the customer.
Status automations -
Tool balance review at collection
An approved repair carries into an invoice within the ticket. After reviewing any eligible recorded payments, collect the remaining balance and confirm the saved payment before handing over the tool.
Invoices and payments
Contractor drop-offs and tool repair records
How do I check in several tools for the same contractor?
Multi-device intake gives each tool its own identifiers and repair details within the drop-off. Separate tickets support independent tracking when needed. Repair history remains in the customer's record for future visits.
Where do warranty discussions go alongside paid work?
Notes document the billing arrangement, with an estimate for work the customer will pay for. Staff can consult those notes and recorded approval beside the invoice at collection.
Where can a contractor check repair status from a job site?
The private repair link opens in a browser without a customer account. It shows the tool's repair timeline and estimate. With online payments connected, the contractor can also pay the invoice before returning to the shop.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey