Power tool repair software for contractor-grade volume
Contractors drop five tools at once and need three back by Tuesday. BenchKey tracks every unit on its own ticket, keeps the customer’s fleet history in one record, and sends the "ready" text the moment the bench signs off.
The problems this trade knows too well
Five tools, one drop-off
A crew foreman drops a batch and remembers none of the details later. If each unit is not its own tracked ticket, pickup day becomes an argument.
Warranty vs billable confusion
Some repairs are warranty, some are billable, some are "we will see." Without clear estimates and approvals, the shop eats the difference.
Contractors do not answer email
Job sites run on texts. If your ready notification is an email, the fixed grinder sits on your shelf for three weeks taking up space.
How BenchKey fits
Tickets & queue
One ticket per unit, one customer per fleet
Each tool gets its own ticket, status, and label at intake, while the contractor’s record shows everything in the shop and everything ever repaired.
Automations
The "ready" text sends itself
Ticket hits ready for pickup, the customer gets the text, automatically, every time. Shelf space stops being long-term storage.
Estimates
Billable work approved before it starts
Quote the repair by text or portal, get a recorded yes, and bill against it. Warranty work stays documented on the same ticket.
Invoices & payments
Pickup payment in seconds
The invoice is built from the ticket, the card runs at the counter, and the receipt sends itself while the next customer steps up.
FAQ
Power tool repair questions
Can I check in multiple tools for one customer at once?
Yes, each unit becomes its own ticket under the same customer, with its own label and status, so batch drop-offs stay sorted.
Can I track tools by serial number?
Yes, device and serial details live on the ticket, and the customer record shows the full history of every unit they have brought in.
Do ready notifications go by text?
Yes, status automations send SMS, email, or both, the moment a ticket reaches the status you choose.
Put your power tool repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing