Drone repair shop software for assessment and return
When the parcel arrives, record the aircraft, controller and visible crash damage. Its repair ticket holds the assessment, parts estimate and customer approval, with payment and shipping details for the return.
Crash repairs can change after assessment
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Box contents without identification
An aircraft arrives with a controller and little explanation. Without an intake record, staff have to find the owner and reconstruct the reported fault before assessment begins.
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Additional damage changes the quote
The initial request covers the gimbal, but the assessment reveals more crash damage. If photos and approvals are scattered, staff cannot readily show why the proposed repair has changed.
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Return tracking sits outside the repair
The drone is on its way back, but the tracking number lives in a separate shipping account. Staff have to search there whenever the customer asks about delivery.
Aircraft details alongside each repair decision
Parcel contents, assessment findings and agreed work are documented before parts are fitted.
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Visible damage on arrival
A drone intake checklist can include photo fields where needed. Save the damage and observations in the repair record before the technician begins work.
Condition checklists -
Agreement on additional crash repairs
Price the gimbal, arms and other required parts with the labor. If assessment changes the proposed repair, revise the estimate and request approval for that work.
Estimates and approvals -
Show repair progress
Customers can follow repair progress on their private timeline. They can approve the estimate there and, with online payments connected, pay before the aircraft ships back.
Customer status page -
Return tracking in the repair record
On Business, create inbound and return labels in BenchKey through a connected shipping provider. Their tracking stays with the repair ticket.
Shipping and tracking -
Ask what the customer is sending
On Business, add intake questions about the aircraft, controller and reported crash damage. The public form creates the ticket before the parcel reaches your bench.
Mail-in repairs Mail-in repairs guide
Drone shipments and assessment records
Where do I record whether the controller came with the drone?
Custom intake questions can ask about included equipment, with staff recording what arrives in the repair ticket. On Business, the mail-in form can collect those details before shipping for comparison at arrival.
What happens when assessment reveals more crash damage?
Document the findings and photos in the ticket, revise the estimate and send it for review. Request approval for changed parts, labor or price before proceeding. The customer's signature and approval remain with the estimate.
Can customers see the drone's return tracking?
Yes. On Business, customers follow the repair on the mail-in timeline. Return shipment tracking appears on their status page for labels created in BenchKey through a connected shipping provider.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey