Drone repair software for crash-to-flight turnarounds
Most of your customers are not local, and every aircraft arrives as a box of questions. BenchKey runs the mail-in pipeline, documents the damage, gets the estimate approved in writing, and ships it back with tracking on the ticket.
The problems this trade knows too well
Mail-in chaos
Boxes arrive with no context: which order is this, what did they say was wrong, where is the controller? Without an intake spine, the bench plays detective before it can play surgeon.
Crash damage disputes
A crashed drone has fifty problems and the customer remembers two. When more damage surfaces mid-repair, you need documented intake photos and a written approval trail or the conversation goes badly.
"Did it ship yet?" emails
Remote customers cannot stop by, so they email. Every status question costs the counter ten minutes and the customer a day of waiting on an answer.
How BenchKey fits
Mail-in repairs
A real mail-in pipeline
Customers submit the public intake form, the ticket exists before the box arrives, and inbound and outbound shipments track on the ticket. No more mystery boxes.
Estimates
Crash assessments approved in writing
Document the damage with photos, line-item the estimate, gimbal, arms, ESCs, props, labor, and get a timestamped approval before parts go on. Mid-repair additions get the same treatment.
Customer portal
Status without the email thread
The portal shows received, assessed, approved, in repair, test flight, shipped. Remote customers watch progress instead of asking for it.
Case files
Evidence when a customer disputes
Every photo, approval, and message exports as a timestamped case file, the documentation that wins the chargeback when "it never flew right after" lands six weeks later.
FAQ
Drone repair questions
Can customers send drones from anywhere?
Yes, the public mail-in form creates the ticket before the box ships, and both directions of shipping track on the ticket with carrier tracking numbers.
How do I handle additional damage found mid-repair?
Send a revised estimate to the portal. The customer approves or declines from their phone, and the decision is recorded with a timestamp on the ticket.
Can I document crash damage at intake?
Yes, attach photos and notes at intake. They stay on the ticket, can be shared to the customer portal, and export in the case file if you ever need proof.
Put your drone repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing