E-bike and scooter repair software that matches the customer
Your customers bought their ride online and they expect service to feel the same: book online, get texted, watch progress on a link. BenchKey is how a young trade runs a modern counter.
The problems this trade knows too well
Customers who don’t do phone calls
E-bike owners live on their phones. If your shop communicates by voicemail, you’re the legacy option in a category that didn’t exist ten years ago.
Batteries, controllers, firmware, and no standard parts shelf
Packs and controllers vary wildly by brand. Without inventory tied to actual usage, you’re guessing what to stock.
Warranty work vs. paid work
Some jobs bill the customer; some bill the brand. Mixing them up costs real money on every warranty claim.
How BenchKey fits
Appointments
Online booking, like everything else they buy
Riders book service slots from your site or Instagram bio. The appointment arrives with the bike’s details attached.
Email & SMS
Text-first communication
Status updates by SMS, replies threading back to the ticket. The communication style matches the customer.
Customer portal
A status link, not a status call
Riders watch diagnosis, approval, and repair on the portal, the same way they tracked the bike when they ordered it.
Inventory
Stock what you actually use
Parts usage tracks per ticket, so the shelf reflects the brands your customers actually ride.
FAQ
E-bike & scooter repair questions
Can customers book service online?
Yes, share the booking page anywhere. Appointments convert to tickets at drop-off.
Can I separate warranty work from customer-paid work?
Tickets carry their own line items and notes, so warranty jobs stay distinct from retail repairs at invoice time.
Do customers get updates by text?
Yes, status changes can fire SMS automatically, and replies land back on the ticket.
Put your e-bike & scooter shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing