E-bike and scooter repair shop software
Model details and the rider's complaint start the e-bike or scooter's intake record. Parts and estimate approval remain with the repair, and riders follow progress and pickup status through a private link.
Bike details change the repair
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Controllers without clear identification
Battery packs and controllers vary by brand. Without the bike's details beside the repair record, staff have to return to the unit before they can confirm the part to order.
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Warranty discussions lose their context
The rider expects warranty work while the bench has quoted a paid repair. If the billing discussion lives outside the ticket, staff cannot readily check what was agreed.
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Service requests stay in messages
A rider asks for a service slot, then sends more details in a separate message. Staff have to bring the appointment and complaint together when the bike arrives.
Riders and technicians can follow the repair
Intake identifies what arrived, an estimate prices the proposed repair, and the rider can follow the work.
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Service times riders can book
On Pro and Business, share your booking page with the service times you offer. Convert the appointment to a ticket at drop-off with the bike's details attached.
Online booking -
Bike identification at intake
Model, serial number and reported problem are captured at check-in. Custom battery or controller questions provide any further details technicians need before assessment.
Check-in and kiosk -
Rider approval of the repair bill
The rider's estimate covers the parts and labor they will pay for. Approval and signature are saved beside the repair notes.
Estimates and approvals -
Show progress before the return visit
Riders follow the repair timeline and review the estimate through a private link. With online payments connected, they can settle the invoice before collecting the bike or scooter.
Customer status page -
Name parts by the units served
Build your catalog with clear part names, stock codes and selling prices. Attach the selected battery or controller to the repair ticket for review when billing.
Inventory and parts
E-bike and scooter service records
How do riders book through my existing website?
Pro and Business provide a website booking block and a booking page you can link to. Riders choose an available time and enter repair details, which carry into the ticket at check-in.
How do I distinguish warranty work from paid repairs?
Ticket notes and line items record the agreed billing arrangement. Send an estimate for work the rider will pay for, with the warranty discussion saved beside the repair for staff to review.
Can riders get repair updates by text?
Yes, on Pro and Business with your texting service connected and permission to contact the rider. Configure messages for the statuses you use. Customer replies return to the ticket, where staff can read them alongside the bike's repair details.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey