Separate answers for each device
For a drop-off with several devices, each has a checklist section. Answers remain attached to the device staff inspected.
The device's condition on record before repair
Give the counter a checklist for the device in front of them. Save condition answers, damage notes and photos with the ticket so the bench can review what was found at intake.
Included in StandardProBusiness
Condition checklists guideCondition capture during check-in
- 1
Enable condition capture
An owner or admin enables condition capture and selects the shop's checklist. Staff see the inspection prompts after creating a ticket.
- 2
Inspect the device
After creating the ticket, work through the observations. Mark each item as in good condition, damaged or not applicable to the device.
- 3
Save what you found
Describe damage in the observation's note and attach a photo where allowed. Save the inspection so its results are available on the repair ticket.
Inspection records belong to each device
Required checks become part of the saved record. Earlier inspections remain intact when your working checklist changes.
Templates can change later
Recorded answers retain their item labels. Editing or removing a working checklist does not rewrite the condition record on an older ticket.
Inspection details in case files
The ticket's case-file export includes condition states, damage notes, the recorder and inspection timestamp. Photo references remain attached to the ticket.
- Required answers before saving
- Required observations must be answered across every device before the inspection can be saved. Staff can see their completion progress as they work through the checks.
- Inspection author on record
- In the ticket summary, staff see condition totals, damage notes and the number of attached photos, along with the person who recorded the inspection.
Inspection templates and saved answers
Condition checklists are part of check-in, included in Standard, Pro and Business.
Compare plans
Will staff have to complete a checklist on every repair?
No. Staff can close the checklist and keep working. An owner or admin turns on Capture device condition at intake, off by default. The checklist marked In use opens after in-store ticket creation. For older tickets and other intake routes, choose Record inspection in the Device panel. Save inspection stays disabled until every required item is answered.
How do I build a checklist for the devices we repair?
Start with an industry preset or create your own checklist. Edit the observations, reorder them and choose which are required. Photo attachments can be allowed on selected rows to capture the evidence your bench needs.
What happens if staff need to correct a saved inspection?
With condition capture on, staff without the Viewer role can choose Edit on the Condition Checklist card, change answers and select Save changes. The card updates. With capture off, saved inspections stay visible but cannot be edited.
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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey