Small engine repair shop software for intake and pickup
Model, serial number and reported fault identify mowers, blowers and generators at check-in. BenchKey records parts, estimates and approval with the repair, then helps you notify customers and take payment for pickup.
Finished equipment still takes up space
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Ready units remain in the lot
The generator is repaired, but nobody has confirmed that the customer knows. Finished equipment occupies the space staff need for incoming mowers and the next repair.
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Spring rush intake gaps
Mowers arrive while the counter is answering calls and taking payments. A paper intake can miss the serial number, fuel state or exact fault the technician needs.
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Repair quotes awaiting a decision
A carburetor repair may cost more than the owner wants to spend on the mower. Ordering parts before a clear approval leaves the shop committed to work the customer may decline.
Equipment progress through to pickup
Make the equipment record useful when it arrives, when the bench quotes it and when the owner returns.
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Ask for the unit's identifying details
Equipment intake records the model, serial number and customer's complaint. A required fuel-state question or other custom fields capture details technicians need before work begins.
Check-in and kiosk -
Costs agreed before ordering parts
List proposed parts and labor in the mower's estimate. The customer reviews and signs through their repair link, with approval saved in the ticket.
Estimates and approvals -
Pickup messages when work finishes
On Pro and Business, connect your texting service and configure the ready status to send a pickup message. Move the unit's ticket when the repair is ready.
Status automations -
Payment before the unit is loaded
The repair ticket holds the invoice and balance for review. With online payments connected, customers can pay through their link before collecting the equipment.
Invoices and payments -
Parts carried into repair billing
Attach catalog parts to the equipment's ticket and review their quantities and prices on the invoice. Minimum stock flags help staff see which items need reordering.
Inventory and parts
Equipment intake and pickup on your lot
Which details can I require at drop-off?
Device identifiers and custom questions, including fuel state, are supported in the check-in form. Mark fields as required and arrange them in the order your counter uses for receiving a mower, blower or generator.
Which plan handles a busy spring repair queue?
Pro and Business include unlimited repair tickets. Standard includes 75 new tickets a month, with imported tickets excluded from that limit. Pro also adds automatic texting through your connected service for configured pickup updates.
Can I check what the owner approved at pickup?
At pickup, the unit's ticket shows the estimate and recorded approval beside the invoice. If additional work changes scope or price, send a revised estimate for approval before proceeding so the counter has the agreed work available.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey