Start work from New
Tap New to open Create new, then choose New ticket, New estimate, New invoice or New customer.
Run your repair shop from your phone
Open the same BenchKey in your phone's browser. Keep tickets, conversations, notes and checkout within reach, with a bottom bar for navigation. Add a home screen icon and enable alerts.
Put BenchKey on your phone
- 1
Add a home screen icon
Open BenchKey in Safari on iPhone or Chrome on Android. Add it to your home screen, then open BenchKey from its new icon.
- 2
Enable lock screen alerts
Choose Enable in Notifications for new leads and mentions on this device. On iPhone, add BenchKey to your home screen before enabling alerts.
- 3
Open the Menu from More
Use the bottom bar for Inbox, Tickets and New. More opens the Menu with your queues, Checkout, Calendar, Customers and Inventory.
Keep the whole ticket at hand
Internal notes stay with the team. Review the device details or open Money for New invoice, New estimate and Take payment. Set status and queue at the top.
Handle counter work away from the desk
Take care of ticket intake, checkout and customer updates while you're away from the desk.
Handle checkout on your phone
Build a sale in Checkout, adjust the discount and tax, then choose Charge. Card payments require a connected Stripe or Square account.
- Text from your phone
- On Standard, Text from your phone opens Messages with the update written. Pro supports automatic texts through your shop's texting provider.
- Clock in from the Menu
- Open More and choose Clock in beneath your name. The time clock is included on Pro and Business.
- Keep using the same BenchKey
- Sign in through your phone's browser. Adding BenchKey to your home screen gives you an icon that opens the same shop.
Using BenchKey on your phone
The phone layout comes with every plan. Automatic shop texts, leads and the time clock require Pro or Business.
Compare plans
Do I need to download an app?
No. BenchKey runs in your browser. In Safari on iPhone, tap Share, then Add to Home Screen. In Chrome on Android, choose Add to Home screen or Install app from the menu, then use the new icon.
Which alerts can I get on my phone?
Tap Enable in Notifications for alerts addressed to you: customer replies, mentions, payments and more. New lead alerts need Pro or Business. Shop-wide ticket and mail-in alerts are optional. On iPhone, add BenchKey to your home screen first. All also reach Inbox.
Can technicians work a ticket from their phone?
Yes. Read the conversation and add internal notes that stay with the team. Change status or queue at the top, and open Money for estimates, invoices and payments. Each person's role controls their access.
Does phone access cost extra?
No. Use the same BenchKey account on your phone with Standard, Pro or Business. Each feature keeps its plan requirements, including shop texting, leads and the time clock.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey