Bring your repair business records into BenchKey

Connect a single-store RepairShopr or RepairDesk account, or upload a spreadsheet export. Preview the records before importing. Afterward, inspect the saved customers, tickets and invoices to confirm the move.

Join the waitlist Compare plans

Watch it work 1:21

Starts on Standard

Data import guide

SettingsSystem

Migrate Data

Step-by-step guide

Migrate Data

Your data is in BenchKey

Here are the records from RepairShopr. Review the counts and any available row report.

Sep 14, 9:42 PM · 4 hr 26 min

What came over

Customers 9,842
Tickets 20,317
Invoices 18,904
Payments 17,655
Estimates 2,316
Products 1,284
Leads 1,146
Appointments 2,870
Text messages 48,906
Notes 31,275

Records arriving in a new shop

These illustrated walkthroughs use sample data to show a RepairShopr connection and a CSV customer upload.

SettingsSystem

Migrate Data

Step-by-step guide

Migrate Data

Step 2 of 3

Ready to bring over 74,334 records

From brightfix.repairshopr.com. Nothing in RepairShopr changes.

Importing takes about 4–5 hours at today’s speed.

Coming over

Customers9,842
Tickets20,317
Invoices18,904
Estimates2,316
Payments17,655
Products1,284
Leads1,146
Appointments2,870

Once invoices come over, this import can’t be undone.

Nothing comes into BenchKey until you press Start import.

Start importStarting… Back

Migrate Data

Step 3 of 3

Importing from RepairShopr

15,962 of 74,334 records · about 2–5 hours left23,712 of 74,334 records · about 2–4 hours left

You can close this page. The import keeps going, and we’ll tell you when it’s done.

Customers 9,842 of 9,842 Done
TicketsWith 14,730 messages and 9,412 notes so farWith 33,385 messages and 21,336 notes so far 6,120 of 20,31713,870 of 20,317 Importing
Invoices 0 of 18,904 Later
Payments 0 of 17,655 Later
Estimates 0 of 2,316 Later
Products 0 of 1,284 Later
Leads 0 of 1,146 Later
Appointments 0 of 2,870 Later

Pause Stop import

Marcus Webb#23115

Search tickets⌘K 2:31:07 JR

Customers9,842

New customer

1,126active in the last 30 days $2,946,118.40total revenue

Search by name, email, or phone... SortRecent

Nathan Brooks (617) 555-0115 6 tickets$1,284.502d ago

Linda Alvarez (617) 555-0116 9 tickets$2,406.002d ago

James Chen (617) 555-0117 3 tickets$412.003d ago

Maya Rodriguez (617) 555-0118 4 tickets$918.753d ago

Omar Haddad (617) 555-0119 2 tickets$739.003d ago

Marcus Webb#23115

Search tickets⌘K 2:31:07 JR

Search ticket #, customer, device, email, phone... Filters Saved Views Recently Deleted 20,317 tickets New Ticket

TicketCustomerDeviceStatusQueueCreated

20317 Nathan Brooks Pixel 8Charging port In Progress Main Queue Sep 12, 2026

20316 Linda Alvarez MacBook Pro 14"Keyboard replacement Waiting for Parts Main Queue Sep 12, 2026

20315 James Chen iPhone 13Battery replacement Ready for Pickup Main Queue Sep 11, 2026

20314 Maya Rodriguez Surface Pro 9Screen replacement Pending Approval Main Queue Sep 11, 2026

20313 Omar Haddad Seagate 4TB HDDData recovery In Diagnosis Main Queue Sep 11, 2026

20312 Sofia Nakamura Galaxy S23Battery and back glass Ready for Pickup Main Queue Sep 10, 2026

20311 Hannah Kowalski PS5HDMI port repair Pending Payment Main Queue Sep 10, 2026

20310 Victor Osei Dell XPS 13Hinge repair Picked Up Main Queue Sep 9, 2026

20309 Rachel Lindqvist Apple Watch Series 8Screen replacement Picked Up Main Queue Sep 9, 2026

20308 Ethan Park iPhone 14 PlusRear camera Picked Up Main Queue Sep 8, 2026

Sofia Nakamura#20312

Search tickets⌘K 2:31:07 JR

Sofia Nakamura #20312 (617) 555-0112

All5Email2SMS3

Sep 10

Maria LopezSMS10:14 AM

ML

Your Galaxy S23 is checked in. We'll check the battery and back glass, then update you.

Delivered

Sofia NakamuraSMS10:32 AM

SN

Thanks, please let me know what you find.

Sep 12

Maria LopezSMS3:05 PM

ML

Your phone is repaired and ready for pickup at Brightfix Repair.

Delivered

RepairShopr import by API

The shop previews its RepairShopr records, follows the import, then checks saved customers, tickets, notes and texts.

SettingsSystem

Migrate Data

Step-by-step guide

Check your files

Step 3 of 6

Match your columns

Check the columns BenchKey wasn’t sure about. Nothing is imported yet.

Saved just now

Optional AI suggestions AI can suggest where columns belong. Column names and cell contents stay in BenchKey. Anthropic receives only column numbers and general information about the values.

Suggest column matches

customers-export.csv · Customers

1 column needs a look.

Customer: Carlos Medina (no email, (617) 555‑0185)
Customer: Lauren Fisher (no email, (617) 555‑0152)
Customer: Ben Okafor (no email, (617) 555‑0163)

“Joined”Looks like dates: 03/14/2019, 11/02/2020, 06/20/2024Use as Created at Do not import

Show all 17 fields

Continue Discard this import

Check your files

Step 5 of 6

Ready to import 3,216 records

Nothing is in BenchKey until you press Start import.

Saved just now

Customers3,216

You’re about to process 1 source file with 3,216 source rows. Estimated duration: 3 minutes.

Which store does this data belong to?

You have more than one store in BenchKey. Choose the store this import’s tickets, invoices, and stock should land in.

Send everything to Brightfix South End

You can undo this import for 7 days. Undo removes the tickets, products and other records it adds, including unused customer profiles this import created. Customers already used or changed, shared with another import, or that existed before stay. Stock you’ve already used or moved stays

Can be paused and resumed. Already-imported records are skipped automatically, so re-running an import only adds what’s missing.

Start import Discard this import

Migrate Data

Step 6 of 6

Importing from CSV files

2,090 of 3,216 records · under 5 min left

You can close this page. The import keeps going, and we’ll tell you when it’s done.

Customers 2,090 of 3,216 Importing

Pause Stop import

Marcus Webb#23115

Search tickets⌘K 2:31:07 JR

Customers3,216

New customer

0active in the last 30 days $0.00total revenue

Search by name, email, or phone... SortRecent

Carlos Medina (617) 555-0185 0 tickets

Lauren Fisher (617) 555-0152 0 tickets

Ben Okafor (617) 555-0163 0 tickets

Paul Novak (617) 555-0174 0 tickets

Ruth Adeyemi (617) 555-0181 0 tickets

Carlos Medina

Customer since Mar 2019

New ticket New invoice More

(617) 555-0185

Contact & preferences

Current workAll tickets · 0

Recent tickets

No tickets found

Account

Balance dueUnavailable · Review invoices

Lifetime revenue$0.00

Invoices0

CSV import of customer records

The shop checks its customer file's column matches and preview. After importing, it opens a saved customer to confirm the details.

Import previews and checks after the move

Bring your customers, tickets and inventory in from another app or a spreadsheet.

Start a new import

RepairShoprConnect your account. Customers, tickets with their messages and photos, invoices and payments, estimates, products, leads and appointments.
RepairDeskConnect with an Offline Token. Customers with their full profiles, tickets with check-in details and call logs, invoices with their real payments, products, leads and appointments.
A spreadsheet or another systemCSV or Excel files from any system, or start from one of our templates.

Rather have us do it? We’ll move your data for you

Your imports

CSV or Excel2,418 customers, 5,106 tickets, 4,873 invoices Sep 26, 10:02 AM

RepairShopr9,842 customers, 20,317 tickets, 18,904 invoices Sep 14, 5:16 PM
1
Import source

Migrate Data in Settings accepts a single-store RepairShopr or RepairDesk connection or an uploaded export file. If your shop has more than one store, choose the destination store for either route.
Check your files

Step 3 of 6

Match your columns

Check the columns BenchKey wasn’t sure about. Nothing is imported yet.

cambridge-invoices.csv · Invoices

1 column needs a look.

Invoice: No number · Yusuf Aksoy · 94.90
Invoice: No number · Paul Novak · 151.51
Invoice: No number · Ruth Adeyemi · 105.56

Are dates in this file Month/Day/Year or Day/Month/Year?

Dates like “09/08/2026” can mean two different days, and nothing in the preview settles it.

Month/Day/Year

Day/Month/Year

Invoice number *BenchKey needs a column for this. Choose a source column

Show all 23 fields

Continue Discard this import
2
Preview before saving

Spreadsheet columns have suggested matches you can check and correct, including required fields. Before importing, check the preview's invoice numbers, customer names and totals.
What didn’t come over

12 invoices: a value BenchKey needs is empty.
cambridge-invoices.csv, row 14
cambridge-invoices.csv, row 87
cambridge-invoices.csv, row 203
cambridge-invoices.csv, row 511
cambridge-invoices.csv, row 1,042
and 7 more, in the row report

Results by file and sheet

cambridge-customers.csvCustomers1,146 of 1,146 source rows read1,146 imported Verified
cambridge-tickets.csvTickets2,042 of 2,042 source rows read2,042 imported Verified
cambridge-invoices.csvInvoices1,988 of 1,988 source rows read1,976 imported · 12 couldn’t import Verified

Download row report (12 entries)

The report names rows that didn’t come over, and notes on records that did.
3
Verify the saved records

When the import finishes, open familiar customers and repairs. Compare contact details, ticket history and invoice totals with your source records, and review any rows that failed.

See it in the app

The shop and customers are made up. English narration with captions in English, Spanish, and Brazilian Portuguese.

Record links remain connected during import

Preserve customer and ticket links, move stores separately and review any records that need another attempt.

Yusuf AksoyCustomer since Mar 2021

New ticketNew invoiceMore

OverviewTickets3Invoices3Estimates0

Current workAll tickets · 3

Recent tickets

iPhone 13Ticket #8412 Picked Up7d ago

Galaxy Tab S8Ticket #7960 Picked UpJun 14

HP Envy x360Ticket #6875 Picked UpFeb 2

Account

Lifetime revenue$359.33

Invoices3

Yusuf Aksoy#8412

CustomerOpen profile

NameYusuf Aksoy

Phone(617) 555-0165

Device

ModeliPhone 13

IssueBattery replacement

Money

Invoices 1

#8841Total $94.90Paid

Estimates 0

Links between customers and repairs

Links between customers, repair tickets and invoices carry through the import, so related records remain together in BenchKey.

Bring your customers, tickets and inventory in from another app or a spreadsheet.

Importing from your files

1,240 of 1,988 records1,420 of 1,988 records

You can start another import when this one is done.

View

Your imports

CSV or ExcelImporting Sep 28, 3:12 PM
CSV or Excel1,146 customers, 2,042 tickets, 1,976 invoices · a few things need a look Sep 28, 11:36 AM
CSV or Excel2,418 customers, 5,106 tickets, 4,873 invoices Sep 26, 10:02 AM
RepairShopr9,842 customers, 20,317 tickets, 18,904 invoices Sep 14, 5:16 PM

Work while imports run

Direct imports run on BenchKey's servers and save their progress. Close the tab if you need to, then return to Migrate Data to check progress.

Check your files

Step 5 of 6

Ready to import 1,988 records

Nothing is in BenchKey until you press Start import.

Saved just now

Invoices1,988

You’re about to process 1 source file with 1,988 source rows. Estimated duration: 2 minutes.

Can’t be undone: this import includes invoices, estimates or payments

Can be paused and resumed. Already-imported records are skipped automatically, so re-running an import only adds what’s missing.

Start import Discard this import

Reports for rows needing attention

Retry corrected rows. Reruns skip imported records. Choose one route for your tickets: a direct connection or files. Tickets imported through one route aren't matched by the other. Invoices and payments come from one import source per shop. Unclear matches are listed for owner review, never merged.

Connect RepairShopr RepairShopr addressbrightfixcity.repairshopr.com API token••••••••••••••••••••

Your RepairShopr account has 2 stores. Direct import works for one-store accounts for now. Export each store to CSV and import each file into its BenchKey store.

Import from your exported files instead

Which store does this data belong to?

You have more than one store in BenchKey. Choose the store this import’s tickets, invoices, and stock should land in.

Send everything to Choose a default store…Brightfix Downtown

Separate files for each store

Direct connections refuse accounts with multiple stores before writing records. Export each store separately, then import its file into the matching BenchKey store.

Migrate Data

Step 1 of 3

Connect RepairShopr

RepairShopr address

brightfix.repairshopr.com

The address you use to sign in, before .repairshopr.com. Pasting the whole web address works too.

API token

••••••••••••••••••••••Show

Continue

Where do I find this?

In RepairShopr, open More → Admin → API → API Tokens.
Choose New Token → Custom Permissions, and allow reading for everything you want to bring over.
Copy the token and paste it here. RepairShopr shows it only once, so keep a copy until your imports are done.

RepairShopr import guide

Source records stay intact

BenchKey reads a copy without changing your old system. Retain your exports and revoke the connection token in RepairShopr after checking the final import.

Import scope and migration help

Importing is included on Standard, Pro and Business, and Business also includes having us move your data for you.

Compare plans

What can I bring over from RepairShopr?

Customers with extra phone numbers; tickets with comments, messages and files; invoices and estimates with line items; payments, inventory, leads in every status, devices, appointments and saved replies import directly. Additional named contacts stay in RepairShopr. Export each store separately.

Does RepairDesk bring over every payment?

Payments import as records with actual dates, methods and split payments. Invoices without tickets also import. Tickets bring messages, team-only notes, photos and status history. Staff note files stay in RepairDesk; its API omits them, so download any you need there. Estimates need a RepairDesk CSV through Migrate Data's file option; its API has no estimates endpoint.

What can be undone after an import?

For 7 days after an eligible import finishes, Undo can remove unchanged records it created, including unused customer profiles. Customer profiles already used or changed, shared with another import, or that existed before stay, along with used or moved stock. Imports that brought in invoices, estimates or payments can't be undone. Changed or used imported tickets also block Undo, so check a small sample before the full move.

Will imported tickets use my monthly ticket allowance?

Imported tickets never count toward Standard's limit of 75 new tickets a month. Pro and Business include unlimited tickets, and the importer is available on every plan.

Who can handle the move for us?

Business includes migration help from our team. Trial accounts can also request help; confirm its scope and availability with support before relying on the service. Importing records yourself is available on every plan, with a preview before the import starts.

Imported records at the counter

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

Join the waitlist Talk to us

Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey

Bring your repair business records into BenchKey

RepairShopr import by API

Carlos Medina

CSV import of customer records

Import previews and checks after the move

Import source

Preview before saving

Verify the saved records

Links between customers and repairs

Work while imports run

Reports for rows needing attention

Separate files for each store

Source records stay intact

Import scope and migration help

Imported records at the counter

The waitlist is open for repair shops