One inbox for the whole counter
Email and SMS from every customer land in one inbox, stacked by ticket. Anyone on the team can pick up the thread with full context, and read conversations archive themselves.
Recorded from the real app: the inbox stacked per ticket, one click from a customer message to the full ticket.
1/2 · Email, SMS, approvals and payments, one inbox for the whole team
Stacked by ticket, not scattered by channel
A repair is one conversation even when it spans email and text. The inbox groups everything per ticket, so one chatty customer never buries the rest and the history reads like a story.
Built for fifty messages a day
Unread means unread. Conversations you have handled archive automatically after a week, the count stays honest, and the morning starts with what actually needs a human.
Whole-team visibility
When messages live on tickets instead of in pockets, any tech can answer at the counter. Nobody asks "who texted them last?" because the answer is on the screen.
FAQ
Unified inbox questions
Does the inbox mix email and SMS?
Yes, both channels thread into the same per-ticket conversation, labeled by type.
What keeps the inbox from overflowing?
Read conversations auto-archive after a week. Archived threads stay on their tickets, so nothing is lost, it is just not shouting.
Can I reply from the inbox?
Yes, open the conversation and answer by email or SMS right there, with the full ticket context one click away.
Works with
Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Live customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing