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Buy shipping labels from the repair ticket

Customer and device details from the ticket form the shipment record. Buy the label through your connected shipping account, then follow tracking in the repair record as the package moves.

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Included in Business

Shipping and tracking guide
The Shipping board lists labels at different stages. A customer's package opens to its details and changes to Delivered, then her ticket opens on wide screens with the package marked delivered under Shipments.

Package details, carrier rates and labels

  1. 1

    Destination and package weight

    With your shipping account connected, select Shipping label in the ticket. Confirm the destination and package weight before requesting rates.

  2. 2

    Carrier service and price

    Compare the service and rate information returned by your configured shipping account. Select the appropriate option and buy the label for that package.

  3. 3

    Print the shipping label

    Print the purchased label for the package. The shipment record, including the carrier and tracking number, stays attached to the repair ticket.

Packages linked to their repair tickets

Each shipment on the Shipping board has its carrier, tracking number, customer, device and ticket together.

Search without a tracking number

Look up shipments by customer, ticket, email, phone or device when the tracking number is not what you have at hand.

Shipment status views

Filter the board to labels created, packages in transit, deliveries or voided labels, depending on which stage needs your attention.

Tracking from your labels

Labels created in BenchKey add tracking to the repair's shipping record, keeping each package linked to its ticket.

Mail-in shipment history

Labels created through the public mail-in form share the shipping history used by staff, keeping inbound and return packages with their tickets.

Tracking for staff and customers

Shipping desk records

Staff can open carrier tracking or return to the repair from the shipment row. A voided label's details also show any recorded refund status.

Tracking the return shipment

The customer's status page shows tracking for return shipments only. It lists the carrier and tracking number for the package you send back.

Shipping providers and label purchases

Business includes shipping labels, carrier rates and mail-in shipping tools.

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Do I need a shipping account to buy labels?

A supported shipping account, such as Shippo, must be connected in Settings with a configured ship-from address. Available services, rates and label actions depend on that account.

Can I track a label bought outside BenchKey?

No. Tracking comes from labels created in BenchKey. Labels bought elsewhere are not tracked, and their tracking numbers cannot be added manually.

Where can customers find their tracking number without calling?

Customers can find return shipment tracking on their status page. Staff use the Shipping board to review inbound and return packages and open the linked repair.

Are incoming mail-in packages and return shipments kept together?

Both directions use the shipping history attached to the repair. Labels generated through the customer mail-in form and labels created by staff appear in the same Shipping workspace.

Repairs arriving and leaving by mail

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey