Get help with BenchKey
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- Details that help
- Tell us what happened, what you expected and the steps that led to the problem.
- Support replies and availability
- We reply by email during weekday business hours, US Eastern time. In-app Help shows current availability and reply estimates.
- Email and Business priority
- Email support@benchkey.com. Business priority means we aim to answer sooner during the same support hours. Reply estimates are targets, not guarantees.
- For repair shop customers
- Contact your shop about a repair, device, bill or status link. BenchKey provides software; your shop holds the ticket.
- Leave out private credentials
- Never send passwords, two-step codes or full card numbers. Describe your steps, the page and what you saw.