Requests to correct a punch
Employees choose "Request edit" on a finished shift and give a reason. The owner or someone with "Approve time edit requests" reviews it. The request and decision stay on record.
Staff shifts recorded for payroll
Staff clock in where they already work on repairs. Recorded shifts and payroll totals are available for review, with missed punch corrections and a view of each technician's credited job commissions.
Shift records ready for payroll review
- 1
Enter each employee's pay rate
Edit each employee's pay rate in the Payroll tab. BenchKey calculates payroll totals from those rates and recorded shifts.
- 2
Shift start and finish
Use the top bar’s Clock in button to start a shift, then choose Clock out from the running timer’s menu to end it.
- 3
Review and publish the schedule
Review the week's shifts and planned hours in Schedule. Choose "Publish week" when the draft shifts are ready.
Plan the team's week alongside payroll
Use Quick fill or Copy last week to create draft shifts. The week grid shows each person's shifts and hours, with projected labor cost before overtime for owners.
Time off requests and balances
Staff request time off from Clock. Owners can see each employee's vacation balance beside their request, adjust hours or add a note, then choose Approve or Deny.
Corrections, commissions and access to staff hours
Missed punches and job credit are visible to the people responsible for checking them.
Commission credit on the invoice
Each technician has a commission rate, and work is assigned on each invoice. That revenue credit feeds commission calculations and technician reports.
Earnings staff can review
Technicians can open My Earnings to review their credited jobs, commission rates and earnings without asking the counter to reconstruct each sale.
Access based on staff permissions
Roles and permissions control access to payroll, pay rates and others' earnings across every store. Check Settings → Team & Access → Roles & Permissions before assigning a role.
Timesheets, payroll exports and permissions
Time clock, payroll export, commissions, bonuses and staff shift scheduling are included on Pro and Business.
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How do I fix a shift someone left running?
The owner or someone with "Edit time entries" can close and correct a shift from its time sheet row. Staff can choose "Request edit". Shifts open longer than 12 hours close automatically, marked "Auto-closed — review".
Where do I see which employees are clocked in?
The owner sees current shifts and start times in "On the clock". Others need "View team time entries". Earlier shifts retain their edit history and can be filtered by date.
How do I export hours for payroll?
Pro and Business include payroll export. Hours and pay are calculated from recorded shifts and employee pay rates for the selected period.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey