Every customer message, on the ticket
Email and text threads live on the ticket they belong to. The inbox stacks conversations per repair, templates handle the routine, and the whole shop sees the same history.
1/3 · The whole email thread lives on the ticket, notes and all
One thread per repair
Customer replies, email or SMS, land on the ticket, not in somebody’s personal phone. Anyone at the counter can read the history and answer without asking around, and nothing gets lost in a tech’s pocket.
Templates do the routine
Status changes can send templated email or SMS automatically: diagnosed, approved, ready for pickup. Templates support variables for the customer, device, and ticket, and you edit them in a real visual editor, not a wall of HTML.
An inbox that stays clean
Conversations stack per ticket, read messages archive themselves after a week, and the unread count means something again. Built for a counter that gets fifty messages a day, not five.
FAQ
Email & SMS inbox questions
Can I text customers from my own business number?
Yes, connect Twilio and BenchKey sends and receives SMS on your number. RingCentral support is coming soon.
Where do customer replies go?
Onto the ticket. Email and SMS replies thread into the ticket’s conversation, and the inbox surfaces what needs a human.
Can messages send automatically?
Yes. Tie templates to statuses, when the ticket moves, the message goes out. Edit any template in the visual editor.
Works with
Live customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
Repair tickets & queue
Every job on one board, status, owner, device, and what happens next. Nothing dies in a drawer.
Integrations
Quo, Square, Affirm, Twilio, PrintNode, connected in clicks. QuickBooks, RingCentral & parts suppliers on the way.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing