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Collect the repair balance from the ticket

Beside the repair details, the invoice shows what has already been paid. Apply eligible previous payments and collect the remainder. Payment records remain with the job.

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Watch it work 1:01

Included in StandardProBusiness

Invoices and payments guide
A payment dialog sends the invoice amount to a Stripe card reader, waits for the card and confirms payment. The invoice shows Paid in full with a card payment record, totals update, and a receipt is texted.

Invoice preparation and payment collection

  1. 1

    Create the repair invoice

    An invoice starts in the ticket or comes from its approved estimate. Verify the work, quantities, prices, discount and tax before saving.

  2. 2

    Apply eligible payments already recorded

    Before applying a previous payment, confirm its customer, receipt and available amount. Applying it reduces the invoice balance without collecting that payment again.

  3. 3

    Collect and confirm the payment

    Available payment methods let you collect the remaining balance. After collection, confirm the saved payment and invoice status in the ticket.

See it in the app

The shop and customers are made up. English narration with captions in English, Spanish, and Brazilian Portuguese.

Finish cash checkout in the repair ticket

Convert the approved estimate to an invoice, record cash and review change. The invoice shows paid and offers printing; automatic receipt texts require Pro or Business, a connected provider and customer consent.

Watch this in the product tour

Payment choices at the repair counter

Cards run through your connected processor, cash is recorded and corrections remain visible in payment history.

Your Stripe or Square account

Accept cards through your connected Stripe or Square account, by payment link or with a compatible countertop reader assigned to the location.

Cash and other recorded payments

Create invoices and record cash or external payments without connecting a card processor. Cash collection requires an open register drawer.

Partial payments on record

The cash dialog shows what will remain due when the payment covers only part of the balance. The invoice stays partially paid until the rest is collected.

Text and email receipts

A paid invoice can send a receipt email with the invoice attached. Text receipts need Pro or Business, a connected provider and customer consent.

Corrections preserve the original record

Recorded payments cannot be edited or deleted. Voids and refunds add new entries to the invoice's payment history.

Decide what your invoices and receipts say

PDF Templates adds your shop's branding while you edit text and insert fields. Thermal Receipt lets you choose what prints on payment receipts and drop-off slips, with a live preview.

Sequential tax invoices, corrected with credit notes

Only shops in the United Kingdom, Ireland, Australia, New Zealand, the Netherlands, Luxembourg, Estonia, Finland and Canada can enable sequential numbering for new invoices. Credit notes reduce the balance owed without refunding collected payments.

Balances visible before payment

Amount due on the invoice

Staff review the balance and recorded payments, then resend the invoice through an available channel so the customer can pay what remains.

Counter or online payment

Customers can pay at your counter or open a payment link on their phone. With a processor connected, the invoice is also payable from their private repair page.

Payment providers, deposits and corrections

Invoices, payment collection and receipts are included in Standard, Pro and Business.

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Does BenchKey charge extra payment processing fees?

BenchKey does not add a markup to payments. Your processor's normal fees still apply. Connect your own Stripe or Square account for card collection, or record cash and external payments without a card connection.

Does applying a deposit charge the customer again?

Applying a previous payment links an eligible amount already recorded to the invoice, reducing what remains to collect without charging again. Only the available amount can be applied; fully used or fully refunded payments have none remaining.

Which options support paying for a repair in installments?

With Affirm connected, qualifying invoices offer monthly payments through Affirm in the customer payment flow. If the shop takes a partial cash payment, the unpaid balance remains on the invoice.

Which existing card readers work with BenchKey?

Compatible Square and Stripe countertop readers are supported. Register the reader with your processor first. Stripe readers are then mapped to a location in settings; Square reader setup is assisted. Stripe mobile Bluetooth readers and phone tap-to-pay are not supported.

Estimates and customer payment access

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey