Five-star reviews, on autopilot
The best moment to ask for a review is right after a customer gets their fixed device back. BenchKey asks every customer automatically, by text with an email fallback, with your review link. Your Google profile grows while you work.
Recorded from the real app: the Thank You + Review Request template that fires on pickup, opened in the visual editor.
Asks at the right moment, every time
Review requests trigger off your workflow: when a repair hits picked-up, the request goes out on its own. No spreadsheet of "people to ask," no counter staff remembering on a busy Saturday. The shops with 400 reviews are not better at asking, they are better at automating the ask.
Text first, because texts get read
Requests go by SMS with your review link one tap away, falling back to email when needed. The message is yours to write, or let the AI draft it in your shop’s voice. Short, personal, and timed right beats a survey link in a footer.
Control who gets asked
Sends are tracked per customer with cooldowns, so a regular does not get asked four times a year. You can see what went out, skip anyone, and trigger a request by hand when a customer is clearly delighted.
FAQ
Review requests questions
Which review sites does this work with?
Any link you choose. Most shops point it at their Google Business profile, since that is what customers search.
When does the request go out?
When a ticket reaches the status you pick, typically picked-up or completed, so the ask lands while the customer is still happy about the fix.
Can I stop a request for a specific customer?
Yes, the send queue is visible and you can skip anyone before it goes out, or trigger one manually whenever you like.
Works with
Status automations
Move a ticket to a status and the email, text, portal update, and receipt send themselves. Set it once, stop repeating yourself.
Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
Live customer portal
Customers track their repair like a package, live timeline, estimates, and invoices on one private link.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing