Game console repair software for the modern shop
Your customers found you through a short-form video and they expect the rest to be that smooth. BenchKey catches the lead, books the mail-in, and shows them their PS5 coming back to life.
The problems this trade knows too well
Traffic from videos, leads from nowhere
A TikTok about HDMI port repair brings real demand, but if your site can’t catch the "can you fix mine?" comment energy, the view never becomes a job.
Mail-in by default
Console repair draws customers far beyond your zip code. Without a mail-in system, every distant customer is a custom email thread.
Board work needs trust
Customers shipping a console for microsoldering are nervous. Silence between "delivered" and "repaired" breeds chargebacks and panic emails.
How BenchKey fits
Lead capture
Catch the demand your videos create
The lead widget turns video-driven site visits into leads with contact info, and follow-up sequences answer before the viewer moves on.
Mail-in repairs
Mail-in as a first-class flow
Console-specific intake questions, a ticket before the box arrives, and a tracked journey from their door to your bench and back.
Customer portal
Progress they can screenshot
The portal shows the console moving through evaluation, repair, and return shipping, calm customers, fewer "any update?" DMs.
Invoices & payments
Paid by link, anywhere
Distant customers pay the invoice from the portal or a text link; receipts send automatically.
FAQ
Game console repair questions
Does BenchKey work for mail-in console repair?
Yes, it’s built for it: public intake form, pre-arrival tickets, transit follow-ups, and portal tracking through return shipping.
Can I capture leads from my YouTube or TikTok traffic?
Yes, the website lead widget catches visitors your videos send, and automated follow-up keeps them warm.
How do remote customers pay?
By card from the portal or a payment link you text, with automatic receipts either way.
Put your console repair shop on BenchKey
Set up in an afternoon. Import your customers, build your intake flow, and send your first live status link the same day.
Free 14-day trial · No credit card · Import from your old system
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing