Game console repair shop software for drop-offs and mail-ins
Intake records the console's reported fault and what arrived in the box. BenchKey holds repair notes, parts, approval and payment in its ticket through counter pickup or return shipping.
Console repairs start before the parcel arrives
-
Website repair requests waiting for intake
A viewer finds your port repair video and asks about their console. If that inquiry stays outside the shop's records, the counter starts again when the device arrives.
-
Every parcel needs a separate conversation
Remote customers send console details through email and ask where to ship. Staff repeat the same intake questions, then match the arriving box to the conversation.
-
Board work leaves a communication gap
The console has arrived for board work, but the customer cannot see what happens next. Each progress question sends staff back to the bench for an update.
Console intake linked to the bench work
The original fault, proposed work and customer's decisions remain available throughout the console repair.
-
Approval for the port repair
Quote the replacement parts and labor from the console's ticket. The customer can sign through their private link, leaving the approval available before the technician continues.
Estimates and approvals -
Show progress after the parcel arrives
Remote customers have a private timeline mapped to the repair statuses. They can follow the current step and review the estimate while the console is at the bench.
Customer status page -
Board findings in the repair record
Diagnosis notes and photos sit beside the reported fault. Place the repair in a queue and update its status so counter staff can see where the board work stands.
Repair tickets -
Balance collection before the console leaves
With online payments connected, customers open the invoice through their repair link. Confirm the saved payment in the ticket before pickup or return shipping.
Invoices and payments -
Tickets ready before the box arrives
On Business, the public form collects console details and creates a ticket before arrival. Custom intake questions and inbound and outbound tracking become part of the repair record.
Mail-in repairs Mail-in repairs guide
Console drop-offs, board work and mail-ins
How do inquiries from video viewers become part of a repair?
On Pro and Business, the website lead widget captures inquiries and customer contact details. When the repair goes ahead, convert the lead to a ticket with its conversation attached so the original request remains available.
How do I get approval for more work found during diagnosis?
Revise the console's estimate with the additional parts and labor, then send it for the customer's review. Their private link shows the current estimate. Request approval for the changed scope or price before continuing the work.
Can I take walk-in and mail-in console repairs together?
Counter check-in creates repair tickets, and the Business mail-in form creates them before packages arrive. Both hold console details, customer conversations and billing, with shipping stages available for mail-in work.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey