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BenchKey

Pricing

Simple plans, no surprises

Month-to-month, cancel anytime, your data stays yours. BenchKey never takes a cut of your payments.

Beta program · by invitation

Your first year free. Then half price, for life.

BenchKey is opening to a small group of invited shops before public sign-up. If you are one of them, you run the full product free for a full year — and when that year ends, you pay half of list price for as long as your account is active.

  • A full year free, from the day your account is created. Every feature of the top plan, no trial countdown, no upgrade nags.
  • When the year ends, pick whichever plan fits — you pay half of its list price. That is $14.50, $39.50, or $74.50 a month at US list pricing.
  • Half price is locked to your account, not to a promo window. Change plans later, or cancel and come back, and it is still there.
  • Separate from founders pricing, and better. A beta shop does not use a founders seat.

Not in the beta

  • Email campaigns and membership auto-charge stay switched off for the beta.
  • Accounting sync during the beta is QuickBooks Online. Xero comes after.
Ask for a beta invite

Founders pricing

The first 50 shops lock Pro at $59/mo and Business at $99/mo, for life. When the founders window closes, list pricing applies to everyone after.

This is the offer for public sign-up. Invited beta shops are on the separate offer above and do not use a founders seat.

Standard

The single counter, take in work, fix it, get paid.

$29 / month

2 team members · Unlimited tickets

Join the waitlist
  • Unlimited repair tickets & queue
  • Customer records with full history
  • Estimates, invoices & card payments (Stripe & Square)
  • Customer status tracker: live repair timeline, estimate approval & invoice payment
  • Automatic receipts with PDF invoices
  • POS quick sale & register feed
  • Check-in flow & kiosk mode
  • Appointments & online booking
  • Customer messaging on tickets (email; SMS via a Pro integration)
  • Inventory & parts on tickets
  • Core reports & CSV importer

Pro

Recommended

The serious shop, automation, leads, and every integration.

$79 $59 / month FOUNDERS PRICE · LOCKED FOR LIFE $79 / month

8 team members per location · Unlimited tickets

Join the waitlist
  • Everything in Standard
  • Full customer portal: two-way messaging & file sharing on every ticket
  • Status automations, email/SMS sends itself as tickets move
  • Website lead widget, pipeline & follow-up sequences
  • Unified team inbox
  • AI features, assisted setup & email writing
  • QuickBooks & Xero sync, your books match the register on their own
  • Integrations: Quo phone & texting, RingCentral, Twilio, Affirm
  • Label & receipt printing (PrintNode)
  • Buy, sell & trade-in tracking (beta)
  • Customer membership plans, card on file (beta)
  • Email campaigns to your customer list (beta)
  • Time clock, shift history & tech commissions
  • Advanced reports & scheduled email digests (EOD, weekly summary)
  • Multi-location, shared customers, billed per location

Business

The full operation, the customer experience that wins mail-in and B2B work.

$149 $99 / month FOUNDERS PRICE · LOCKED FOR LIFE $149 / month

Unlimited team members · Unlimited tickets

Join the waitlist
  • Everything in Pro
  • Mail-in repair suite, public intake, transit follow-ups
  • Shipping labels & carrier rates (UPS & more)
  • B2B asset tracking for business clients
  • API access for custom integrations
  • Priority support & white-glove data migration

Payment processing at your processor’s rates · Calls & SMS via your own Quo or Twilio account · Annual billing: 2 months free

Depot & franchise

Running a repair depot, franchise group, or warranty program? Volume contracts, custom onboarding, and SLAs are a conversation, not a plan card.

Compare plans in detail

Everything, plan by plan

A checkmark means the feature is included from that plan up. This table mirrors how the product actually gates features, no asterisks, no "contact sales to find out."

Swipe sideways to compare plans

Pricing FAQ

The fine print, plainly

What is founders pricing?

The first 50 shops to subscribe lock Pro at $59/mo and Business at $99/mo, for life. The price never goes up while your subscription stays active, even after list prices apply to everyone else. When the founders window closes, it closes.

What is the beta program?

Before public sign-up opens, BenchKey is running with a small group of invited repair shops on the real product. Invited shops get a full year free, then half of list price for as long as their account is active. It is by invitation only — you cannot sign yourself up for it.

How do I get a beta invite?

Join the waitlist and tell us about your shop. We create the account and email you the invite, then you sign up with that same email address. There is no code to enter and nothing to redeem.

What happens when my free beta year ends?

You pick the plan that fits and pay half its list price — $14.50, $39.50, or $74.50 a month at US list pricing. That half-off is attached to your account, so changing plans later, or cancelling and coming back, does not lose it.

Is anything held back during the beta?

Two things, so nobody plans around them: email campaigns and membership auto-charge stay switched off for the beta, and accounting sync during the beta is QuickBooks Online — Xero comes after. Everything else is the full product.

Is there a free trial?

Yes, 14 days, no credit card required. Import your data and run real tickets before paying anything, and if it is not right, the importer rolls back and your export is one click.

Is there annual billing?

Yes — pay for a year and get 2 months free: $290, $790, or $1,490 a year. Founders pricing is a monthly rate and already beats the annual discount, so founders stay month-to-month.

How many users are included?

Standard includes 2 team members, Pro includes 8 per location, and Business is unlimited. Compare that to RepairShopr, where the entry plan is a single user. You pay per shop, not per tech, a plan covers its seats with no per-user math.

Does BenchKey take a cut of my payments?

No. You pay your payment processor’s normal rates (e.g., Square). BenchKey doesn’t add any markup on top.

What about SMS costs?

Texting connects through your own Quo or Twilio account (a Pro integration) at their normal rates, so you keep your number and your carrier pricing.

Does BenchKey sync to QuickBooks or Xero?

Yes, both, on Pro and up. Customers, invoices, payments, and refunds push to QuickBooks Online or Xero automatically once you connect and map where sales should post. Pushes are idempotent (retries can’t double-book), and anything edited after it synced is held for your review instead of re-posted.

Can my customers track repairs on the Standard plan?

Yes. Every plan includes the customer status tracker: a live repair timeline where customers can approve estimates and pay invoices. Pro upgrades it to the full portal with two-way messaging and file sharing.

Can I cancel anytime?

Yes, plans are month-to-month. Your data stays exportable either way; it’s yours.

Is migration help included?

The CSV importer with auto-mapping, preview, and rollback is included on every plan. If you get stuck, support will walk your import with you. Business plans get white-glove migration, we do it for you.

How does multi-location pricing work?

Multi-location starts on Pro. Every store is billed as a seat on your plan and includes its own team members (8 per location on Pro), all sharing one customer base. Warehouse locations are free — stock and transfers only. A 3-store chain on Pro runs $237/mo; the big-name alternatives charge $450+ for the same thing.

Try it on your own tickets

The free trial is the real product, import your data, run repairs, send portal links. Decide with evidence.

Beta launches in ~3 weeks · Beta invites go out in small groups

Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing