Questions about plans

Monthly plans for your repair shop

Start with the people and stores you run. Every plan includes the repair essentials, with monthly billing, no setup fee and cancellation at any time.

Standard

Solo owners handling intake, repairs and pickup

$29

a month

Join the waitlist

One person, one store, 75 new tickets monthly

Tickets you import are excluded from the monthly count.

  • Manage repair tickets, customer records, estimates and invoices
  • Collect payments at checkout, close the drawer and issue receipts
  • Repair timeline with customer approval and online invoice payment
  • Counter check-in and kiosk signatures
Compare the work each plan covers

Pro

Staffed shops handling bookings, customer texts and on-site visits

$79 $59 $79

a month

Founders pricing

Join the waitlist

Up to 8 people, one store, unlimited tickets

Add people within your allowance without a separate per-person charge.

All of Standard, plus:

  • Online customer booking through a dedicated page or your website
  • On-site: Today, routes, arrival time texts, customer visit page, office Team board
  • Shop texting via Quo, Twilio or RingCentral; Quo call records and RingCentral incoming-call pop-ups
  • Sync your records to QuickBooks Online
Compare the work each plan covers

Business

Operators running multiple stores, mail-in repairs or business customer accounts

$149 $99 $149

a month for your first store

Founders pricing

+ $79 $59 $79 monthly per additional store

Join the waitlist

All stores, unlimited people and tickets

The full Business plan applies at every store.

All of Pro, plus:

  • Run several stores with tools for managing them together
  • Mail-in forms, carrier rates, shipping labels and customer follow-ups
  • Access to the API
  • Have our team move your shop's data with paid Business
Compare the work each plan covers

Who pays what

  1. Invited beta shops By invitation only

    First year free from account creation, then half your chosen plan's list price for life.

    Read beta terms
  2. Founders pricing

    The first 50 shops to subscribe after the beta get founders pricing and keep it while subscribed.

  3. Everyone after

    After the first 50 founders, shops outside the beta pay list price. Shops outside the beta pay list price.

Find your plan and monthly total

Enter your shop size and select the listed needs for a recommendation and monthly cost. Check the full plan comparison below for other requirements.

Imported tickets never count.

What your shop needs

Recommended from your choices

Pro

  • Team size above 1
  • More than 75 new tickets a month
  1. Invited beta shopsBy invitation only

    First year free

    After your free year, pay $39.50 a month at half of list price for life.

  2. Founders pricing

    $59 a month

    The first 50 shops to subscribe after the beta get founders pricing and keep it while subscribed.

  3. Everyone after

    $79 a month

    After the first 50 founders, shops outside the beta pay list price.Shops outside the beta pay list price.

Monthly prices shown are in US dollars, excluding applicable tax.

First year free, then half price for life

A small group of repair shops is using BenchKey before public access opens. Invited accounts get the first year free, followed by half of list price for life even if they change plans.

Account created

$0

Your first year free

Then half price for life

  • Standard $29 $14.50 a month
  • Pro $79 $39.50 a month
  • Business $149 $74.50 a month for your first store

For the life of your account

  • Your free year begins when we create your account. It includes Business features, with the exclusions below, and has no trial countdown or prompts to upgrade.
  • The discount lasts for the life of your account, including after plan changes, cancellation and a return.
  • This beta offer is separate from founders pricing and gives a larger discount. Accepting a beta invitation does not take a founders seat.

Unavailable during the beta

Email campaigns, automatic membership charges and automatic cycle invoices remain unavailable throughout the beta.

QuickBooks Online is the beta accounting connection.

Add me to the waitlist

Plan for the stores you operate

  1. Brightfix South End First store $149 $99 $149
  2. Brightfix Downtown Additional store $79 $59 $79
  3. Brightfix Cambridge Additional store $79 $59 $79
Total for these stores Founders pricing $307 $217 $307 a month

Company-owned stores share Business. Each additional store costs the Pro price for the same region and offer. Three stores cost the first-store price plus two extra-store charges. Every store gets the full Business plan.

Each franchisee has a separate workspace and its own BenchKey plan. We work with your brand to set up the brand console and agree on its plan.

Compare the work each plan covers

Shop tools StandardProBusiness
Store allowance 11All stores
People included 1Up to 8Unlimited
New tickets per month 75UnlimitedUnlimited
Included across all plans Included Included Included
Print tickets, invoices and receipts through your browser Included Included Included
Counter check-in and kiosk signatures Included Included Included
Track inventory, orders and receiving Included Included Included
View the shop's Overview report Included Included Included
Status emails sent automatically from your shop's domain Included Included Included
Tap to text customers from your own phone Included Included Included
Support through chat Included Included Included
Added with Pro and Business Not included Included Included
Manual and automatic customer review requests Not included Included Included
Set your own follow-ups and automations Not included Included Included
Full customer portal for messages and files Not included Included Included
Draft messages and polish replies with AI Not included Included Included
Sync your records to QuickBooks Online Not included Included Included
Capture website leads and track the pipeline Not included Included Included
Customer memberships (beta) Not included Included Included
Customer email campaigns (beta) Not included Included Included
Device buying and selling (beta) Not included Included Included
Plan shifts for your staff Not included Included Included
Added with Business Not included Not included Included
Track devices for your business customers Not included Not included Included
Access to the API Not included Not included Included
Have our team move your shop's data with paid Business Not included Not included Included
Priority support during support hours with paid Business Not included Not included Included
A larger included AI allowance Not included Not included Included

Currency for these prices: US dollars. Prices exclude VAT/GST where applicable. Country selection shows pricing, not access. Public access is paused; join the waitlist for updates. English account setup is planned for launch in countries supported by Stripe or Square, with eligibility checked at invitation.

Plans, billing and access explained

Plans

When Standard reaches 75 new tickets in a month, what happens?

Imports never use Standard's allowance of 75 new tickets per month. BenchKey warns you as you approach it. At the limit, creating new tickets pauses until the next month. Open tickets, estimates, invoices, payments, customers and reports keep working, and nothing is lost. Move to Pro if you need unlimited tickets.

How many staff members can use each plan?

Standard covers one person, Pro covers up to 8 people, and Business has no people limit. Your subscription is priced for the shop, with no per-person charge.

How much does Business cost for several stores?

Multiple stores share Business, with every feature at every store; Standard and Pro each cover one store. US list pricing is $149 monthly for the first store and $79 per additional store. Three stores cost $149 + $79 + $79 = $307 monthly. Stores cannot use smaller plans within that subscription, and warehouses cost nothing. For the first 50 shops that subscribe after the beta, founders pricing is $99 for the first store and $59 per additional store per month.

What AI tools come with each plan?

Every plan includes setup assistance: free for a Standard shop's first 30 days, then limited monthly. At Standard's limit, setup pauses until next month or an upgrade to Pro. Pro adds drafting and polishing; Business includes more AI. On Pro and Business, Settings → Communications → AI & Automation → Features and budget shows usage; included AI pauses until the 1st when exhausted unless owners or admins add the shop's key, billed by its provider.

Which plans include accounting sync?

Pro and Business include QuickBooks Online. Successful initial setup turns automatic posting on for customers, invoices, payments and refunds. Review mappings and the saved preference; turn posting off for manual sending. Retries cannot create duplicates, and edited records wait for review.

What can customers see on Standard's status page?

Customers can follow the live repair timeline, approve an estimate and pay online on every plan, including Standard. Pro and Business also include the full customer portal for messages and files.

Beta and founders

Who can join the beta program?

Beta access is limited to a small group of repair shops we invite before public access opens. These shops use the real product free for the first year, then pay half of list price for life. Joining the waitlist does not itself create a beta account.

How can my shop receive a beta invitation?

Leave your email on the waitlist; your name and shop name are optional. If invited, we create the account and email an invitation. Accept it with that same email address. There is no invitation code or offer to redeem.

What will my plan cost after the free beta year?

Choose your plan when the free year ends. You pay half its list price for life: Standard $14.50, Pro $39.50 or Business $74.50 monthly for the first store and $39.50 for each extra store, at US list pricing. That discount stays attached to the account through later plan changes, cancellation and a return.

Which features are unavailable in the beta?

During beta, email campaigns, automatic membership charges and automatic cycle invoices are disabled. QuickBooks Online handles accounting sync. Other features remain subject to workspace enablement and provider setup.

Who gets founders pricing after the beta, and how long does it last?

The first 50 shops that subscribe after the beta get founders pricing in eligible regions: Pro for $59 monthly, or Business for $99 monthly for the first store and $59 per additional store. Checkout confirms availability. These rates remain while subscribed, including switches between Pro and Business. After cancellation, return within 60 days to retain them. Once the window closes, it does not reopen and later subscribers pay list price. Invited beta shops have their own offer and never use a founders spot.

What is included in the free trial?

When public access opens, the trial offers 14 days of Business without a card, subject to beta exclusions, workspace enablement and provider setup. Paid Business includes a data move by our team and priority support during support hours. During a trial, you can request migration help; confirm its scope and availability with support before relying on it. Nothing is deleted at trial end; export controls still apply. Join the waitlist for access updates. Invited beta shops receive the separate beta offer.

Billing and fees

Does BenchKey add a fee to card payments?

BenchKey adds no markup and takes no share of your card payments. Use your own Stripe or Square account, or offer Affirm, and pay the normal rates charged by that provider.

Are texts and calls included in the subscription price?

Tap-to-text from your own phone is included on every plan. Pro and Business add automatic and two-way texting through your own Quo, Twilio or RingCentral account. Quo supplies call records, voicemail and transcripts; RingCentral supplies incoming-call pop-ups. Twilio handles texting only. Provider charges apply at normal rates.

Can I pay for a year at a time?

Billing is monthly for every plan. Annual billing is not currently offered. You can cancel renewal whenever you need to, and the subscription continues through the paid month.

Where is BenchKey available for my shop?

Public access is paused; join the waitlist for updates. English account setup is planned for launch in countries supported by Stripe or Square, with eligibility checked at invitation. Currency, online card payments, reader support and invoice tax settings still need review for your country.

Which languages are available for staff and customers?

English is the launch language for account setup. App and customer messages have 33 language options, with non-English translations in beta. Some screens, billing messages and help remain in English; selected help pages are available in Spanish and Brazilian Portuguese. Booking and visit pages currently offer English and Spanish.

Data

How do I cancel, and what happens to my data?

Open Settings, then Billing and Payments, Payments, and Manage subscription to cancel renewal at any time. Your plan ends after the month you have paid for, with no cancellation fee. Export your records before leaving. Once the account ends, our Terms allow 30 days to request a copy of your data. Refunds are governed by our Terms.

Can you help move my shop's records?

The importer and step-by-step guides are available on every plan for RepairShopr, RepairDesk and spreadsheet files, with a preview before records are saved. Paid Business includes a data move by our team and priority support during support hours. Trial shops can also request migration help; confirm its scope and availability with support before relying on the service.

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey