Identify each device with its ticket label

Print a label with the ticket and customer details already filled in, then give the customer a drop-off receipt. Reprint either from the repair ticket when another copy is needed.

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Included in Pro Business

Label printing guide

Marcus Webb #23115 (617) 555-0104

All1Email0SMS1

Today

Brightfix RepairSMS8:35 AM

BR

Brightfix Repair: we opened ticket #23115 for you. Reply to this text with any questions or call (617) 555-0100.

Delivered

SMS to (617) 555-0104 Sending asJordan Reyes

Write a reply...

Send

Marcus Webb (617) 555-0104 iPad Air 5

#23115 Printed 9/28/26 A-4

Maya Rodriguez (617) 555-0118 iPad (10th gen)

#23114 Printed 9/26/26 A-3

Linda Alvarez (617) 555-0116 Samsung T7 SSD 1TB

#23113 Printed 9/26/26 B-1

Nathan Brooks (617) 555-0115 PS5

#23112 Printed 9/26/26 B-2

Staff press Print Label on a repair ticket. The label shows the customer's name, phone number, device, ticket number and print date, plus the bin and uploaded logo when present. BenchKey Printing or PrintNode adds the ticket barcode; browser printing has none.

Ticket labels at the repair counter

1
Open the completed intake ticket

Ticket actions include Print Label and Drop-off Receipt beside the repair information that supplies the printout's details.
2
Print the device label

Print Label uses the ticket's details. Without a connected printing computer, selecting it opens your browser's print dialog.
3
Give the customer a receipt

Drop-off Receipt prints the customer's copy from the ticket. That action remains available if another copy is needed later.

Printer destinations for labels, receipts and invoices

Direct printing depends on the connected shop computer and selected printer. BenchKey Printing requires enabled access.

Ticket drop-off receipt

Print a drop-off receipt when a ticket is created When on, staff are asked to print a drop-off receipt right after creating a ticket. It uses the Receipt role assigned to that ticket’s location.

The receipt uses the workspace Receipt role for the ticket’s location. Review workspace printer roles

Include a signature line Prints an "X ____ Signature / Date" line the customer signs at drop-off.

Terms printed on the slip e.g. Devices left over 30 days after completion may be recycled. Not responsible for data loss — back up before drop-off. Shown under the slip's thank-you line. Leave empty to print no terms.

Print drop-off receipt?

Print a drop-off receipt for Marcus Webb?

Skip Print

Receipt prompt after check-in

When enabled in settings, BenchKey asks staff whether to print a drop-off receipt after creating a ticket. Staff can print the receipt or skip the prompt.

BenchKey Printing Connected

Choose a printer for each type of printout

Brightfix Repair4 available printers

Quick setup: use one printer for everything Choose a printer

DocumentsInvoices, estimates and full-page forms — usually your regular printer

Brother HL‑L2350DW — FRONT‑DESK Test

ReceiptsCounter receipts at payment and drop-off — usually your receipt printer

Epson TM‑m30III — FRONT‑DESK Test

LabelsDevice labels at check-in and inventory labels — usually your label printer

DYMO LabelWriter 550 — FRONT‑DESK Test

Test print sent.

Separate printers for each job

Where BenchKey Printing is enabled, assign printers for labels, receipts and documents, so each kind of printout goes to the selected machine.

Who these printers apply to

Each person picks their own printersThe printers chosen below are the defaults. Anyone can choose a different printer for themselves from My printers. Everyone uses these printersThe printers chosen below apply to every person. Personal choices are switched off.

Shared or personal printer choices

Printer choices can apply across the team or be set by each person through BenchKey Printing. Business shops can configure them by location.

Connected computers (2)

FRONT‑DESKPrinters available to this workspace Online

BENCH‑PCPrinters available to this workspace Online

Labels Device labels at check-in and inventory labels — usually your label printer

DYMO LabelWriter 550 — FRONT‑DESK (Offline) Test

DYMO LabelWriter 550 is reported offline. Turn it on or reconnect it; the queued job will print automatically.

PrintNode settings

Visible printer connection problems

An offline printer can leave a job waiting. Check the managed PrintNode app or BenchKey Print Connector offered in Settings, plus the selected printer. Legacy PrintNode connections have separate settings and failed-job history.

Part labels and payment receipts at the counter

Print a label when adding stock

On Pro and Business, staff can save a new inventory item and print its label. The label shows the part name, stock quantity and barcode.

A printed receipt for the payment

After payment, print a receipt with repair items, tax and the amount paid. A configured Receipts printer handles direct printing; otherwise, a letter-size receipt opens in your browser's print dialog.

Printer connections and device labels

Print device and part labels on Pro and Business, including from your browser. Every plan includes browser printing for receipts, invoices, estimates and drop-off receipts.

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Which existing label printers are supported?

Direct printing uses the printers available on your connected computer through BenchKey Printing where enabled or your own PrintNode account. Follow Settings for the PrintNode app or BenchKey Print Connector. Choose label size in Settings → Documents & Labels → Printed Labels. Keep the connected computer on and online.

Do I need BenchKey Printing to print labels?

No. Device labels also print from the browser on Pro or Business. If BenchKey Printing isn't available in your settings, keep using the browser. Every plan supports browser printing for receipts, invoices, estimates and drop-off receipts.

What happens if a printer goes offline?

A job can wait while its printer is offline, and BenchKey shows a warning. Inspect the computer, printer, selected connection and loaded labels. After correcting the problem, send a test print and reprint from the original ticket.