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Each repair and its billing in one ticket

Device details, diagnosis and the estimate share a repair record. Approval, invoices and payments are saved alongside the work, ready for the counter to review before collecting the balance.

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Watch it work 1:05

Included in StandardProBusiness

Repair tickets guide
The technician adds a diagnosis note. The owner builds an estimate with a part from stock and saved labor, then sends it by text. The message appears in the conversation and the ticket changes to pending approval.

Intake, diagnosis and billing on a ticket

  1. 1

    Drop-off details

    Find the returning customer or create their record. Device identifiers and the reported problem give the repair its own ticket.

  2. 2

    Add the diagnosis

    At the bench, record what you find in the ticket. Diagnosis notes and photos remain beside the device details as work progresses.

  3. 3

    Bill the agreed work

    The ticket holds the estimate for customer approval. Once approved, its work carries into an invoice. Apply eligible previous payments before collecting the balance.

See it in the app

The shop and customers are made up. English narration with captions in English, Spanish, and Brazilian Portuguese.

Review customer approval inside the ticket

The customer's approval appears on the saved estimate, with its line items and total ready for staff to review before starting repairs.

Watch this in the product tour

Queue organization for work at the bench

Your queue leads to the next job; its ticket shows who owns the work.

Queue and due date

Move each repair into a shared or personal queue and set its due date. The ticket shows where the work belongs.

Shop repair statuses

Status names and order can be set to fit your work. Board columns follow those statuses, and moving a card changes the ticket.

Search and saved views

Find a repair by customer, phone, email, device or ticket number. Save the filters you use regularly to return to that view.

Internal bench notes

Internal notes never appear on the customer's status page. Mention a teammate with @ to notify them.

Relevant repair details for staff and customers

At the counter and bench

Staff work from the ticket's device history, notes and billing record. At a call or return visit, the counter can consult the estimate and payment status.

On the customer's phone

The customer opens a private status link to follow the repair and approve the estimate. With online payments connected, they can also pay the invoice there.

Ticket records and queue management

Repair tickets, estimates and invoices are included in Standard, Pro and Business.

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How many repair tickets can I create?

Standard includes 75 new tickets a month, and imported tickets never count toward that limit. Pro and Business include unlimited tickets. Standard is for one person and one store; Pro supports up to eight people at one store.

How do bookings and website inquiries become repair tickets?

Appointments convert at check-in, and converted website leads carry their conversation into the ticket. Staff booking is on every plan; online booking and leads require Pro or Business. Business mail-in forms create tickets before arrival.

Which repair notes can customers see?

Internal notes never appear on the customer's status page. Staff can share attachments one at a time. Customers use the page to follow progress, approve estimates and pay invoices when online payments are connected.

Approval and payment for the repair

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey