Camera and lens repair shop software
Photograph camera bodies and lenses at intake and record the reported fault. BenchKey holds those condition details alongside diagnosis notes, parts, estimate approval and payment through pickup or return shipping.
Careful diagnosis needs a detailed intake
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Existing marks on the lens
A scratch on the lens barrel is visible at intake but never recorded. At pickup, staff have no photograph to consult when the customer asks about it.
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Intermittent faults take longer to assess
The shutter sticks during testing, and the customer wants a progress report. Without shared diagnosis notes, the counter has to interrupt the technician to explain the delay.
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Waiting for replacement parts
A camera is waiting for a replacement shutter unit. If the parts search lives in separate messages, another staff member cannot see what has been tried or what is still needed.
Condition records throughout camera work
Intake observations and test findings inform the repair proposal you send to the customer.
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Photograph the body and lens condition
Configure a camera checklist with the observations your counter needs. Save damage notes and photos on enabled rows, with a separate inspection record for each device in the drop-off.
Condition checklists -
Proposed camera work for approval
Parts and labor are estimated beside the diagnosis. Customers review the price through their private link, with their signature and approval saved in the repair record.
Estimates and approvals -
Show where the camera repair stands
Show repair progress on the customer's private timeline. With online payments connected, the same private link lets the customer pay the invoice before collection.
Customer status page -
Test findings and parts notes
Shutter test findings and the parts search can be saved in the camera's ticket. A waiting-for-parts status marks the hold until you update it when work resumes.
Repair tickets -
Receive gear with an existing ticket
On Business, customers complete your camera intake form before shipping. Their repair details and shipping records are available in the ticket when staff receive the body or lens.
Mail-in repairs
Camera intake, approval and mail-in repairs
How are a body and lens documented separately in one drop-off?
Multi-device intake separates each item's details. With condition capture configured, every device gets its own checklist section, damage notes and enabled photo fields, so staff can record the body and lens individually.
How do I track a vintage repair while sourcing parts?
A waiting-for-parts status identifies the hold, with sourcing updates in ticket notes. Staff can consult the diagnosis and earlier decisions when work resumes. The customer's private timeline can show that waiting stage.
Can photographers mail in their cameras?
Yes, on Business. Configure the public form with your gear questions and service terms. The submission creates a ticket before arrival, and you can follow inbound and return tracking for labels bought through BenchKey.
The waitlist is open for repair shops
Leave your email for access updates. Your name and shop name are optional.
Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey