Connect shop services to the repair ticket

Your own payment, texting and accounting accounts connect to BenchKey. Printers and shipping also connect, so counter staff and technicians can work from the ticket.

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Starts on Standard

Integrations guide

Marcus Webb#23115

Search tickets⌘K 2:31:07 JR

SettingsBilling & Payments

Payments

Step-by-step guide

Taxes, receipts, payment methods and card payments.

Tax & DocumentsPayment providersReview

Payment provider

Choose Square or Stripe. If it is not connected, complete its setup below. Only a connected, ready provider can take payments.

SquareStripe

Payment connections

Stripe (Connect)Standard Setup helpConnected

The owner or authorized person connects this shop’s Stripe account; no API keys.

Account typeLive payments

Disconnect Stripe

Affirm IntegrationSetup helpActive

Enable Affirm PaymentsWhen enabled, a "Pay with Affirm" button appears on unpaid invoice pages.

SettingsIntegrations & Shipping

Integrations

Provider overview

Connect the tools your shop already uses for texting, accounting, printing and parts.

Texts send through RingCentral.Change

QUO (SMS)Texting

RingCentralTexting & calls Connected

TwilioTexting

Phone automationPhone

Cloudflare Turnstile (CAPTCHA)Security Configured

Printing (PrintNode)Printing

WebhooksDeveloper

QuickBooks OnlineAccounting

MobileSentrixSuppliers

SettingsIntegrations & Shipping

Integrations

Step-by-step guide

Connect the tools your shop already uses for texting, accounting, printing and parts.

All integrations

QuickBooks Online Setup helpNot connected

Connect your shop’s QuickBooks company, check the suggested sales and tax mappings, then choose how to sync.

Connect to QuickBooksOpening QuickBooks...

QuickBooks OnlinePro Setup help

Connect your shop’s QuickBooks company, check the suggested sales and tax mappings, then choose how to sync.

Brightfix Repair Check that this is the company for this shop. To change it, disconnect below, then choose the correct company when signing in again.

What this connector syncs

Saved setup

Sales item: BenchKey Sales
Tax mappings: Taxes mapped
Sync mode: Sync enabledAutomatic posting onEligible sales are picked up in the background after changes. Check Needs review for any records that could not finish.

Setup and sync preferences

Disconnect

QuickBooks connected successfully

Settings shows Stripe under Billing and Payments, then the integrations directory and QuickBooks Online setup. After successful initial setup, the card shows the connected company, sales item and mapped taxes, with sync and automatic posting on.

Service connections through your own accounts

SettingsIntegrations & Shipping

IntegrationsProvider overview

Connect the tools your shop already uses for texting, accounting, printing and parts.

No texting provider is set up yet.Change

QUOTexting & calls
RingCentralTexting & calls Not connected
TwilioTexting
Phone automationPhone
Cloudflare Turnstile (CAPTCHA)Security Configured
Printing (PrintNode)Printing
WebhooksDeveloper
QuickBooks OnlineAccounting
MobileSentrixSuppliers

1
Service selection

Provider setup pages appear in the integration directory, except for payments and Affirm under Billing and Payments, and shipping in its own settings.
SettingsIntegrations & Shipping

IntegrationsProvider overview

All integrations

RingCentral Connect Setup help Connected

Connect the shop’s RingCentral account to text customers and see who is calling.

How to connect RingCentral

Click Connect RingCentral.

Sign in to the RingCentral account for this shop.

Approve access, then return here and check the saved account and message routing. If the status has not updated, choose Check RingCentral again.

RingCentral accountConnected

Message routing Needs setup Ready for inbound replies

Check RingCentral again Reconnect RingCentral Refresh message routingRefreshing...Refresh message routing Disconnect

RingCentral message routing refreshed
2
Link your business account

Follow the provider's instructions to authorize your account or enter connection keys. Confirm the account details and resolve any setup warnings before using the service.
Connected. Texts send through RingCentral.Change

Incoming texts and calls show in BenchKey.

Still to do

If you haven’t already, register your RingCentral number for business texting in RingCentral’s admin portal. US carriers block business texts from numbers that aren’t registered.

Open RingCentral ↗

Text message provider
Choose which connection BenchKey uses for outgoing texts from tickets, invoices, estimates, and automations.

Provider RingCentral Saves right away. Pick a provider that is connected, or texts won’t go out. Switching providers does not move old message history. Existing QUO or Twilio conversations stay visible, but new texts use RingCentral.

Sending number
+CountryCode... (e.g. +17329789546)(617) 555-0100
(617) 555-0100(617) 555-0142

Only used when the provider has no number of its own. Saves when you click away.
3
Finish the provider settings

Setup can include selecting a texting number, mapping QuickBooks Online sales or assigning printers. US carrier registration must be complete before you rely on business texting.

Connected services in the repair record

Connections included in your plan put payments, messages and shipping records alongside the repair.

James Chen #23111 (617) 555-0117

All3SMS3

Sep 25

Brightfix RepairSMS4:41 PM

BR

Brightfix Repair: your device is ready for pickup (ticket #23111). See you soon.

Delivered

Today

James ChenSMS10:12 AM

JC

Can I pick up my phone later today?

SMS to (617) 555-0117 Sending asJordan Reyes

Write a reply...

Send

Calls and customer texts

Quo and RingCentral link texts, call cards, call recordings and voicemail to tickets. Quo includes full-call transcripts; RingCentral includes voicemail transcripts. Twilio supports texts without calls. Your provider's normal charges apply.

Sync an invoice

Sync to QuickBooks checks this invoice, then may create or update its customer, sales invoice, payments and supported refund adjustments. Existing accounting links and duplicate checks still apply. This is a real posting action, not a preview.

Find an invoice

Search by invoice number, customer name or ticket number. Choose a result before syncing.

23115 Search

Choose the invoice

#23115 · Marcus WebbTicket #23115 · Sep 28, 2026 · Paid

Sync to QuickBooks

Customer: Already up to date in QuickBooks

Invoice: Sent to QuickBooks

Payments: Sent to QuickBooks

Invoice sent to QuickBooks.

Needs review (1)

Changed after sync (1)

The source changed after it was synced. Compare the affected invoice with the existing QuickBooks record and reconcile the difference before accepting the current local version.

Invoice Invoice #23094 · Ticket #23094 · Maya Rodriguez · QuickBooks record 1874 $105.56 Already linked to a QuickBooks record; compare both sides. Open invoice 23094 in a new tab Next action for this record: mark reconciled after comparison.

This checks existing QuickBooks records against current BenchKey accounting. Only a verified match marks the selected review reconciled locally. It does not overwrite QuickBooks to force a match. Compare and correct both sides first.

Verify and mark reconciled

Resolved this week (3)

QuickBooks Online records

QuickBooks Online receives eligible paid invoices with their customers and payments, customer deposits and supported refund adjustments. Repeated sync attempts don't create duplicate entries, and records edited after syncing wait for review.

BenchKey Printing Connected

Send documents, receipts, and labels to shop printers without opening the browser print dialog.

Brightfix South End 3 available printers

DocumentsInvoices, estimates and full-page forms — usually your regular printer

HP LaserJet Pro M404 — Front desk PC Test

ReceiptsCounter receipts at payment and drop-off — usually your receipt printer

Epson TM-m30III — Front desk PC Test

LabelsDevice labels at check-in and inventory labels — usually your label printer

DYMO LabelWriter 550 — Front desk PC Test

Test print sent.

Labels and receipts

Where available, Settings guides BenchKey Printing through the PrintNode app or BenchKey Print Connector. Existing PrintNode connections keep legacy settings. Choose device label sizes in Documents & Labels → Printed Labels.

MobileSentrix tracking is unavailable

MobileSentrix order tracking isn't available for your shop yet. We're waiting on MobileSentrix to approve connections for more shops.

Payments through your accounts: Stripe and Square handle counter, link and portal payments through your account. Affirm offers monthly payments on qualifying invoices for shops in the US and Canada.
Shipping labels with Shippo: On Business, buy and print shipping labels from tickets through your Shippo or Direct UPS account. Tracking numbers and carrier links stay with the shipment. For US shops, "Generate shipping label" on a mail-in lead uses Direct UPS.

Provider accounts and connection requirements

Every plan includes payments. Pro and Business add connected texting and calls, QuickBooks Online and label printing. Business adds shipping labels.

Compare plans

Which services can I connect now?

Connect Stripe, Square, Affirm, Quo, RingCentral, Twilio, QuickBooks Online, Shippo and Direct UPS. Use BenchKey Printing where enabled or your own PrintNode account, or print labels from your browser. MobileSentrix isn't available yet. Each provider has setup requirements; some connections need Pro or Business.

Will QuickBooks Online post the same invoice twice?

Retrying a QuickBooks Online sync does not create another entry. Edited records wait for review. Successful initial setup turns automatic posting on. Review the mappings and saved preference; turn posting off to send records manually.

Can I connect MobileSentrix to BenchKey?

Not yet. MobileSentrix order tracking isn't available to shops. We're waiting on MobileSentrix to approve connections for more shops. You place and pay for parts orders on mobilesentrix.com; BenchKey does not place orders.

Are provider charges included in my plan?

You use your own Stripe or Square account at the processor's normal rates, with no BenchKey markup. Texts and calls use your own provider account and carry that provider's normal charges.

Do all texting providers support calls?

No. Quo adds calls, texts, voicemail and full-call transcripts to tickets. RingCentral adds texts, incoming call cards, voicemail with transcripts, and call recordings. Twilio supports texts without calls. Texting and calls through your provider require Pro or Business; US business texting needs carrier registration for your number.

Connected tools for counter work

The waitlist is open for repair shops

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey