Repair shop software integrations, connected in clicks
Most integrations are sign in, authorize, done; the rest are one API key with the webhooks configured for you. BenchKey is the system of record; your existing tools keep doing what they’re good at.
Recorded from the real app: start in the populated integration directory, open Webhooks, add the Galactic Repair operations feed, choose four signed events, and finish on the live configured endpoint.
Money: Stripe, Square, PayPal & Affirm
Stripe or Square processes cards at the counter, by link, and in the portal — Stripe adds Terminal readers and checkout links whose invoices mark themselves paid the moment the money lands, with refunds that reconcile back onto the right ticket and replay protection so nothing can double-book. Square brings the same counter/link/portal coverage with reconciliation that flags any payment that does not match its ticket. PayPal adds an online checkout option for the customers who pay that way — invoice and portal links that flip the ticket to paid on their own. Affirm offers monthly payments, so a four-figure repair becomes a monthly number instead of a lump sum.
Phone & texting: Quo (recommended), RingCentral, or Twilio
Quo, the phone system we run at our own store, gives the whole team calls and texts on one business number, with texts, call recordings, voicemails, and transcripts all landing on the right ticket. On RingCentral? Connect it and customer texts run on your RingCentral number with incoming calls popping the customer and their open tickets. Prefer Twilio? Two-way SMS on your own number works the same way. Whichever you pick, the connect flow configures everything automatically.
Printing: PrintNode
One PrintNode connection drives the label printer and the receipt printer. Auto-print at check-in, reprint from any ticket, and inspect recent job failures from the printing workspace.
Your own systems: signed webhooks
Create a webhook for your dashboard, bookkeeping bridge, or automation and choose only the events it needs. Every delivery carries a BenchKey-Signature HMAC header, failures retry with backoff, secrets can be rotated, and delivery history stays attached to the endpoint.
Accounting: QuickBooks Online & Xero
The day ends, and your books already match the register. Customers, invoices, payments, and refunds push to QuickBooks Online or Xero automatically once you connect and map where sales should post. Every push is idempotent, so a retry or a double-click can never double-book, and anything ambiguous, an invoice edited after it synced, math that doesn’t reconcile to the cent, is held for your review instead of quietly landing in your ledger twice. Your accountant keeps working in the books they know; you stop re-keying sales.
Labels & shipping: Dymo and Shippo
Device labels come out sized for the Dymo rolls you already load, at check-in and from any ticket. For mail-in repairs, connect Shippo and buy carrier shipping labels right from the lead or ticket — tracking numbers attach automatically with live tracking links.
Payments the way each customer pays: PayPal too
Alongside Stripe and Square, customers can pay an invoice or portal link with PayPal, and the ticket marks itself paid the moment the money settles. Connect it with one guided sign-in, and refunds reconcile back onto the ticket. PayPal is an online checkout option, so it rides payment links and the portal rather than the counter register.
Parts on the way: MobileSentrix tracking
Order parts on MobileSentrix the way you already do, paste the order number into BenchKey, and every ticket waiting on that part shows a card with the carrier, tracking link, ETA, and latest scan. One order can cover many tickets, and when the carrier says delivered the parts mark themselves arrived and ping the techs waiting on them.
Coming soon: more parts suppliers
PhoneLCDParts ordering is in the works, built in the order shops actually need it.
FAQ
Integrations questions
How hard is setup?
Each integration is a guided connect flow, sign in to the service, authorize, done. No webhooks to copy-paste, no consultant.
Which integrations are live today?
QuickBooks Online and Xero accounting sync, Stripe, Square, and PayPal payments, Quo phone and texting, RingCentral texting and call pop-ups, Twilio SMS, Affirm financing, PrintNode printing, Dymo labels, Shippo shipping labels, and MobileSentrix parts-order tracking are live. PhoneLCDParts is coming soon.
Can the accounting sync double-post an invoice?
No, that failure mode is designed out. Every push carries an idempotency key, so retries and re-clicks can’t double-book, and if something already synced gets edited in BenchKey, it goes to a review queue instead of re-posting. You decide how it lands in your books.
Can I request an integration?
Yes, tell us what your shop runs on. Integrations get built in the order shops actually need them.
Works with
Invoices & payments
Invoices, card payments, deposits, financing, and automatic receipts, at the counter, by link, or in the portal.
Email & SMS inbox
Two-way email and SMS attached to every ticket, one inbox, full history, no "who texted the customer?"
Label & receipt printing
Print populated device labels and drop-off receipts from the ticket; connect PrintNode when you want them sent straight to your existing printers.
Put your shop on BenchKey
Set up in an afternoon. Import your customers and tickets, build your check-in flow, and send your first live status link the same day.
Beta launches in ~3 weeks · Beta invites go out in small groups
Founders pricing: the first 50 shops lock Pro at $59/mo for life · see pricing