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Quo Phone and texting

See the repair when the customer calls

Incoming calls show the customer and their tickets. Send texts, receive customer pictures and review recordings on the ticket. Full call transcripts need a Quo plan that includes them.

Join the waitlist Quo setup guide
Quo's incoming call card with the customer's open ticket, followed by the call recording, a transcript in an internal note and an incoming picture text.

Identify callers and open their repairs

Customer texts and call details sit alongside the ticket, so staff can review the conversation while handling the repair.

Reply from your shop's number
Send and receive texts through Quo, with conversations linked to the customer and ticket.
See who is calling
Incoming call alerts show the caller, matched customer and their tickets, with any matched lead.
Review the call history
Calls, recordings and voicemail appear in the ticket's Activity log. Full call transcripts need that feature enabled on your Quo plan.

Setup steps

  1. 1

    Save your Quo details

    Open Quo in integrations. Enter the shop's sending number and a Quo admin's API key, then choose "Save".

  2. 2

    Connect incoming texts and calls

    Check the incoming texts and calls card and finish setup if needed. BenchKey connects incoming messages and call alerts using your saved key.

  3. 3

    Choose Quo for texting

    Select Quo on the "Texts send through" bar. For US texting, complete carrier registration in your Quo account before sending customer messages.

Before you connect

  • A Quo account with a US or Canadian number
  • A Quo admin's API key
  • Approved carrier registration for US texting, with fees billed by Quo

Included plans

  • Standard Not included
  • Pro Included
  • Business Included

Quo texting and call features are included in Pro and Business; your Quo service is billed separately.

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Limits and exceptions

Pictures come in only
Customers can send you pictures. BenchKey cannot send pictures through Quo.
US and Canadian numbers
Quo provides numbers in the US and Canada. US texting requires carrier registration through your Quo account.
Waiting for carrier approval
If carriers refuse texts because registration is pending, BenchKey pauses automatic texts and sends status updates by email instead.

Common questions

Setup guide Quo phone and texting setup
Which plans include the Quo integration?

Pro and Business include Quo texting and call features. You need your own Quo account, and Quo bills its service and carrier registration fees.

Can I send customers a photo through Quo?

BenchKey can receive pictures from customers through Quo. Sending pictures through Quo is not supported.

Will every call have a transcript?

Full call transcripts are available when that feature is enabled on your Quo plan. Calls, recordings, voicemail and available transcripts appear in the ticket's Activity log.

What happens while US carrier registration is pending?

When carriers refuse texts for pending registration, BenchKey pauses automatic texts and sends status updates by email instead. Complete the registration in your Quo account.

Related integrations

All integrations

The waitlist is open for repair shops

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey