Shippo Shipping

Buy Shippo shipping labels from the repair ticket

Connect your Shippo account to get carrier rates, buy labels and follow tracking in BenchKey. Offer prepaid mail-in labels for customers sending devices to your shop.

Join the waitlist Shippo setup guide

Marcus Webb#23115 Elena Petrov#23087

Search tickets⌘K 2:31:07 JR

Shipping

Every label and tracked package, linked to its ticket

Create label

Search shipments Refresh statuses All shipments 486Labels created 9In transit 1514Delivered 451452Void requested 0Void failed 0Voided 11

TrackingCustomerTicketDateStatus

UPS1ZB7R4290323085008 Sofia Nakamura #23085 Today Label created Track

UPS1ZB7R4290312847561 Linda Alvarez #23113 Today Label created Track

USPS9400111206213859274410 Derek Hall #23110 Today Label created Track

USPS9400111206213857718836 Elena Petrov #23087 Sep 26, 2026 In transitDelivered Track

Tracking number

9400111206213857718836

Carrier

USPS

Device

MacBook Pro 14"

Created

Sep 26, 11:05 AM

Last update

In transit — Boston, MA (2026-09-28 8:14 AM)Delivered — Boston, MA (2026-09-28 2:42 PM)

Delivered

Sep 28, 2026

Customer phone

(617) 555-0113

Open labelCopy trackingTrack on USPS

FedEx772913840556 Beatriz Santos #23077 Sep 25, 2026 In transit Track

UPS1ZB7R4290398413275 Daniela Ruiz #23076 Sep 25, 2026 In transit Track

UPS1ZB7R4290376029148 Ruth Adeyemi #23060 Sep 24, 2026 In transit Track

USPS9205590164917312658821 Tyler Brandt #23071 Sep 23, 2026 Voided Track

FedEx772913527704 Julia Novak #23084 Sep 22, 2026 Delivered Track

USPS9400111206213800230850 Sofia Nakamura #23085 Sep 21, 2026 Delivered Track

UPS 1ZB7R4290323085008 Label created

Sofia NakamuraToday #23085Track

UPS 1ZB7R4290312847561 Label created

Linda AlvarezToday #23113Track

USPS 9400111206213859274410 Label created

Derek HallToday #23110Track

USPS 9400111206213857718836 In transitDelivered

Elena PetrovSep 26, 2026 #23087Track

Tracking number

9400111206213857718836

Carrier

USPS

Created

Sep 26, 11:05 AM

Last update

In transit — Boston, MA (2026-09-28 8:14 AM)Delivered — Boston, MA (2026-09-28 2:42 PM)

Delivered

Sep 28, 2026

Customer phone

(617) 555-0113

Open labelCopy trackingTrack on USPS

FedEx 772913840556 In transit

Beatriz SantosSep 25, 2026 #23077Track

UPS 1ZB7R4290398413275 In transit

Daniela RuizSep 25, 2026 #23076Track

UPS 1ZB7R4290376029148 In transit

Ruth AdeyemiSep 24, 2026 #23060Track

USPS 9205590164917312658821 Voided

Tyler BrandtSep 23, 2026 #23071Track

FedEx 772913527704 Delivered

Julia NovakSep 22, 2026 #23084Track

USPS 9400111206213800230850 Delivered

Sofia NakamuraSep 21, 2026 #23085Track

Elena Petrov #23087 (617) 555-0113

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SMS to (617) 555-0113 Sending asJordan Reyes

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The Shipping board shows labels, carrier tracking and the repairs linked to each shipment.

Keep shipments attached to their repairs

Rates, labels and carrier updates stay connected to the ticket, including labels customers request through the mail-in form.

Rates before you buy: Review the services and rates returned by your connected carrier accounts, then buy the label from the repair ticket.
Prepaid labels for mail-in: Let customers get a prepaid label to send a device to your shop. The label joins the same shipping history as staff-created labels.
Tracking beside the ticket: See label and delivery status on the Shipping board, with the tracking number and a link back to the repair.

Shipping Label

Shipping account

AccountUPS via Shippo

Rates and labels come from this shop's Shippo account.

Package details

Weight (lb)2 RateGet rates first$14.27 · UPS · Ground

Select rate $14.27 · UPS · Ground $19.84 · UPS · 3 Day Select $27.46 · UPS · 2nd Day Air $58.12 · UPS · Next Day Air Saver

Get RatesReview label

Billed through Shippo when the label is purchased.

Sofia Nakamura #23085 (617) 555-0112

Quick Actions

Shipping Label Print Label Drop-off Receipt

Shipments

Customer label 9400111206213800230850 Delivered Delivered — Boston, MA (2026-⁠09-⁠24 3:42 PM) · 4d ago

Setup steps

Shippo connection

Connect your shop's Shippo account to buy labels from USPS, FedEx, DHL.

Setup helpNot configured

Shippo setup helpConnect your own Shippo account to use the carriers and services available for your country.

What you need

A Shippo account owned by this shop. Each shop uses its own Shippo account and key. One shop's key, billing, carriers, labels, and webhooks are not shared with other tenants.
A live Shippo API key for buying real labels.
A payment method saved in Shippo Billing.
At least one active carrier account in Shippo.
1
Prepare your Shippo account

Create a live API key in Shippo, add a billing method and activate the carriers you use.
Shippo connection

Connect your shop's Shippo account to buy labels from USPS, FedEx, DHL.

Setup helpNot configuredConnected

Hide setup Shippo API key •••••••••••••••••••••••••••• Stored encrypted. Live keys start with shippo_live_; test keys start with shippo_test_. Save Shippo keySaving...

Saved key: api_key:****7c4e Tracking webhook: Ready Replace key or disconnect

Shippo connection saved

2
Save the connection key

In Shipping settings, open "Shippo connection," paste the "Shippo API key" and select "Save Shippo key."
Sync a carrier from Shippo

Pick a carrier that is already active in this shop's Shippo account. If it is not active yet, enable it in Shippo first, then sync it here.
CountryUnited States CarrierUPS Account labele.g. UPS via Shippo CancelSync carrierSyncing...

Carrier accounts

Choose carriers from this shop's Shippo account for mail-in labels and rate shopping. Direct UPS is separate and stays in the advanced panel below.

Add carrier

USPS via Shippo Active · Default for US · last test passed TestDisconnect
UPS via Shippo Active · never tested TestDisconnect

Synced UPS via Shippo

3
Sync your carriers

Under "Carrier accounts," choose "Add carrier." Pick an active Shippo carrier and select "Sync carrier."

Before you connect

Your shop's Shippo account with billing set up
A live Shippo API key and active carrier accounts
Postage paid through Shippo or your carrier

Included plans

Standard Not included
Pro Not included
Business Included

The Shippo connection is included in Business; Shippo or your carrier bills postage.

Compare plans

Limits and exceptions

Available carriers: Carrier options depend on your shop's country and the accounts active in Shippo.
International labels are beta: International labels are beta in the United States, Canada, United Kingdom, Ireland, Australia, New Zealand, Germany, France, Spain, Italy and the Netherlands.
Label failures: Staff alerts point to billing, carrier connections, parcel settings or the shop address when a mail-in label fails.

Common questions

Setup guide Shipping and tracking

Is postage included in my BenchKey plan?

No. Business includes the Shippo connection. Your Shippo account or carrier bills the postage; BenchKey does not pay those charges.

Can customers get a label before their device reaches the shop?

Yes. Prepaid mail-in labels let customers send devices to your shop. Those labels appear in the shipping history alongside labels created by staff.

Can I void a label I no longer need?

Yes. BenchKey supports voiding labels through your Shippo account.

What should I check if a mail-in label fails?

Read the staff alert. Check the named billing, carrier, package or address settings, then correct the cause before trying again.

Related integrations

All integrations

The waitlist is open for repair shops

Leave your email for access updates. Your name and shop name are optional.

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Watch the product tour 3:34 Follow a repair from check-in to pickup in BenchKey