Skip to content
BenchKey Docs

Reports, every number explained

The Overview report is on every plan. Detailed reports and scheduled report emails are part of Pro and Business; what you see also depends on your role.

Open Reports in the left icon rail. Use Find a report in the report list on the left; on narrower windows, open All reports to see the list. For reports with a date range, use the period dropdown at the top, such as This Month. Single-day reports use Business day arrows. A/R Aging uses an as-of date; Inventory Value shows current stock. Check the period or date shown on each report. Most reports export to CSV for your accountant.

All reports menu with Find a report and reports grouped under Sales and Accounting

The money reports

Section titled “The money reports”
  • Overview: the day-one dashboard, revenue for the period, invoice counts, average turnaround, inventory value.
  • Sales Summary: revenue, cost of goods, and gross profit, grouped by device type, technician, or period.
  • Transactions: payments, refunds, and cash movements, newest first.
  • Overview, Revenue by Tech section: attributed revenue by technician. Inspect Unassigned rows and their source records when no staff assignment was recorded.
  • Tax: sales tax collected for the period, what you remit.
  • A/R Aging: outstanding invoices grouped by age since issue, using creation date for older records without an issue date.
  • Z-Report: end-of-day totals, payment methods, and expected versus counted cash.
  • P&L & Expenses: cash-basis profit and loss, including revenue, parts cost, and recorded expenses.

Z-Report showing gross sales, refunds, net sales, expected cash, and an uncounted drawer

The work reports

Section titled “The work reports”
  • Turnaround: repair completion times and the age of open work.
  • Overview, Queue Throughput section: completions per queue. A ticket that moved through more than one queue counts in each.
  • Sales by Item: items sold, quantities, and revenue.
  • Sales by Customer: customer spending, with first and most recent orders.
  • Leads: lead sources, conversion, and team reply times. Pairs with the lead widget.

Turnaround report with average and median repair times, completed and open work totals, and a repair duration chart

The people and parts reports

Section titled “The people and parts reports”
  • Team Activity: each team member’s recorded activity for the period. For hours and payroll, open Clock.
  • Compensation Payout: monthly commissions and bonuses, with payout tracking.
  • Inventory Value: current stock value by category and item.

Revenue by Tech table with invoice counts, attributed revenue for each technician, and totals
System status